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Factoryclear.com

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Factoryclear.com Reports & Reviews (1)

• Jul 08, 2023
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Placed order for clothing advertised on Facebook by this company for total of 53.00 on 6/5/23. Company claims they sent items using a Global tracking number and claims the items were delivered. Nothing has been delivered and its now 7/8/23. Emailed this company for the refund and they will not send the money back. They keep saying they have documentation the items were delivered but can not tell me where. This company is defrauding people by using this fake company and taking peoples money with no products in return. They are scamming by using our information for this issue. I will close this account online, and just be out the money since I do not see them refunding. Warn people to not use this company, since they do not send products and just take your money. Here is the address that the company states to use as contact for :

Company Name: HONG KONG LINGTENG GROUP LIMITED

Registration Address: FLAT/ROOM NO.6 12/F WEALTH COMMERCIAL CENTRE NO.48 KWONG WA STREET KL

(this is not a returning address)

Email:[email protected]

Time

Mon – Fri:

GMT-8 : 9am – 6pm

Sat- Sun:

GMT-8 : 10am – 5 pm

Email from : EDDY at [email protected]

Dear ,

The address we ship your order to is based on the address in your payment information. If your order cannot be delivered to you, it may be because the address in your payment information is different from your physical address, or the address you entered is not detailed enough.

The logistics consultation website I sent you is a world-renowned website. You can see from the logistics information provided on this website that your order has been delivered successfully. Now you are reporting that the package has been lost and you are requesting claiming compensation, but we cannot claim compensation from the courier for the package that has been signed for.

We can only provide you with a partial refund at this time, although this is not our responsibility and we have incurred significant losses as a result.

I'm sorry this happened, after checking with the courier we can confirm that your order has been successfully delivered. If you still cannot find your package, it is likely that your package has been lost. We are very sorry for this. We are willing to arrange a 50% refund for you as compensation.

Please understand that we have suffered significant losses.

Please let us know your opinion.

Best regards,

Customer Service Center

See above from the email, they have no intent of refund and seems to be a total scam

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