EXQUISITETS Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for EXQUISITETS, help other victims by adding it!
Type of a scam Advance Fee Loan
Initial means of contact Not applicable
Country United States
Victim Location MI 49347, USA
Total money lost $49
Type of a scam Counterfeit Product
Sent from Yahoo Mail on Android
----- Forwarded Message -----
From: "janette funk"
To: "[email protected]"
Sent: Wed, Mar 10, 2021 at 9:01 PM
Subject: Re: ??: ??: ??: ??: ??: Ice Auger
What product to return... the gift... really. Forwarding to Better Business Bureau, publicly calling your company out as fraudulent.
Sent from Yahoo Mail on Android
On Wed, Mar 10, 2021 at 8:58 PM, bai wei
wrote:
Dear customer,
Thanks for your support and concern on our store.
We are so sorry that the product can't meet your expectation. If you would like to return the unit for full refund, we will provide you with the return address. But please do understand that we are not liable for the return shipping fee. Once getting your confirmation, we will deal with it immediately.
If you have any questions, please feel free to contact us.
Looking forward to hearing from you.
Have a nice day.
Best regards,
Bobo
???: janette funk
????: 2021?3?8? 12:14
???: bai wei
??: Re: ??: ??: ??: ??: Ice Auger
No, that is not satisfactory. I ordered the auger and that is what I want or a100% refund. I will turn this in to authorities for fraud. I will expect me full refund within 7 days. I have been very patient.
Janette
Sent from Yahoo Mail for iPad
On Sunday, March 7, 2021, 10:19 PM, bai wei wrote:
Dear customer,
Thanks for your support and concern on our store.
As to this situation, we would like to show our sincere apology to you. As the product can be used normally, could I suggest that we issue a partial refund of 15% to you as a compensation and you don't need to return the product to us which will save your money and time? If you still need the original item, could you please place a new order after receiving the partial refund. If you have any other good solutions, please feel free to contact us. Please don't worry, we will try our best to make you satisfied.
Looking forward to hearing from you.
Have a nice day.
Best regards,
Iris
???: janette funk
????: 2021?3?5? 9:42
???: [email protected]
??: Re: ??: ??: ??: Ice Auger
I attached picture of ring I received as "gift" for waiting for order. Also of my order. I no longer have packaging that ring came in, as it has been 2 weeks ago and this is my third email to your company. If I do not have an answer of where my product is or what you are going to do to resolve my issue, I will give poor reviews on social media, make a complaint to Better Business Bureau, and what ever else I may find to do. I am tired of excuses of why we do not have our product.
Sent from Yahoo Mail on Android
On Thu, Mar 4, 2021 at 2:54 AM, bai wei
wrote:
Dear customer,
Thanks for your support and concern on our store.
We are really sorry for the inconvenience caused to you. Could you please kindly do us a favor to provide us some pictures(with the shipping label and product ID on the package) to show what you received and the screenshot of your order information(including your order number)? We will reflect this problem to our warehouse to confirm whether they sent the wrong item. Please don't worry. A satisfied solution will be provided once we receive a confirmation from our warehouse.
Your cooperation will be highly appreciated.
Looking forward to hearing from you.
Have a nice day.
Best regards,
Iris
???: janette funk
????: 2021?3?2? 17:14
???: [email protected]
??: Re: ??: ??: Ice Auger
A ring(yellow band) was delivered with a note that stated... while you wait for your purchase please except this gift. I would like a refund for the ice auger, if it has not arrived in one week.
Sent from Yahoo Mail on Android
On Tue, Mar 2, 2021 at 1:53 AM, bai wei
wrote:
Dear customer,
Thanks for your support and concern on our store.
We are very sorry to hear that you still don't receive the parcel. We would like to show our sincere apology for the delay of delivery. After checking the shipping information by the tracking number LY636946358CN, we found that the unit has been delivered. If you would like to know more about the shipping information, please take the following link for reference.
https://www.17track.net/en
As you know, the transportation environment is complicated and the speed of shipping can't be controlled. The shipment may be delayed because of bad weather or other factors. Would you please kindly contact the post office or the your local customs office to locate where the package is? If you still can't receive the package after contacting, please let us know. We will try our best to provide you with a satisfied solution.
If you have any questions, please don't hesitate to contact us.
Have a nice day.
Best regards,
Iris
???: janette funk
????: 2021?2?27? 7:29
???: [email protected]
??: Re: ??: Ice Auger
Still have not received the auger.??
Sent from Yahoo Mail on Android
On Wed, Feb 3, 2021 at 3:09 AM, bai wei
wrote:
Dear customer,
Sorry for keeping you waiting so long.
We deeply apologize for the delay of delivery. The parcel has been shipped out. The tracking number is LY636946358CN . As usual, it takes 15-20 working days to arrive after shipping. Please track the detailed shipping information through the following link:
https://www.17track.net/en
The package is during the transit. Logistics updates will be slower than actual transportation. Please kindly wait 3-5 days for the shipping information updated on the logistic website. As you know, the transportation environment is complicated and the speed of shipping can't be controlled. The shipment may be delayed because of weather or other factors. Would you please kindly wait a few more days? If you still can't receive the parcel until last day, please feel free to contact us. We will provide you with a satisfied solution. Hope for your kindly understanding.
If you have any questions, please feel free to contact us.
Have a nice day.
Best regards,
Ashely
???: janette funk
????: 2021?2?3? 9:41
???: [email protected]
??: Ice Auger
I ordered am ice auger on 1/22/2021 and have not heard anything. Order KTP17409. Can you tell me when I might expect it?
Janette Funk
Sent from Yahoo Mail on Android