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EXEMPLARY WHOLENESS PRACTICE aka CHEETAH ELDERBERRY aka NATURE BRAND LLC -- these three listed and unlisted companies are responsible for unauthorized withdrawals from my bank account. After I did order CBD gummies on the 28th December/22, I cancelled via email and with a telephone call attempt within minutes knowing it was dicey -- fool that I was. My a/c with immediately dinged for $294CDN for the order. shortly thereafter, it was dinged for another $25.29CDN. I called my bank for the unauthorized amount -- I went to the bank for a new Visa card that day. The bank took on a fraud claim for the smaller amount but the larger amount was my folly. I have been in touch with the BBBureau to lodge a complaint. They found it impossible to reach the companies except through a call centre taking the complaints. This call centre was initially helpful to me and conceded I did indeed cancel my order. However, the refund was going to take 7-10 business days. (agreed to after trying to convince me to take 1/2 refund with a fully order delivery). A full refund was promised. I waited. 14 days later I called again and was advised that, yes, the refund had been sent. I called my bank. No refund was found since the beginning of 2023. It is now the 14th of February. I called the help centre back. I was initially told they had no file on me. I insisted they did. Oh, yes, they found something. They then promised a refund within 5 days. I insisted on an immediate refund but they claimed an inability to do so as they were more of an answering service. I am being given the runaround and I will not take it.

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