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Eversource Reports & Reviews (71)

- Middletown, CT, USA

I was contacted by someone who claimed they worked for Eversource. They said my electricity would be shut off that night if I did not pay the $400 security deposit covering the cost of new electric panel. They claimed the company was replacing them and it was a mandatory service. They told me to load a prepaid card with the $400 and pay using that or else the payment wouldn’t go through immediately and my service would be shut off. They set up a time that someone would be out to replace the panel the following day.

- Stamford, CT, USA

Number left an automated voicemail claiming my power would be shut off due to missing payments. After checking the official website for Eversource and finding that this number was not on the company contact page I felt in my gut that this was an attempt to scam customers like me.

- New Canaan, CT, USA

I was called about shutting off electric power immediately from Eversource on Saturday 11/16 around 9:45am. I received two voicemails. I went to the Eversource website and called their number to verify information first. However, nobody picked up their customer service. So, I called back the number on the voicemail thinking this was an alternate number monitored on the weekend. I reached someone on this number. His name was Santhar or Samanth or something similar and had an Indian accent. He claimed to be Eversource and that I was missing a “security deposit”. Having recently moved it was particularly alarming and sounded plausible. He did ask for my account number which I didn’t have and then asked for my address. He then put me on hold to “check the status of my electric disconnect”. He became very hostile after I questioned him or raised my voice. His tactic was to be rude and never stop talking. While he continued talking with no real explanations, I said I never received anything via mail. He responded snidely “you probably missed it”. I stopped talking and he realized I may have hung up, his demeanor changed quite quickly to friendly. He was in bait mode and needed to change his tone to ensure a result. He asked for my closest zip code to find the closest Eversource office and have it handled ASAP. He then put me on hold, came back with a nearby address. When I asked if a copy of a statement and person will be there, he said yes. He wanted to stay on phone with me to ensure when I got there. He then said how stressful this must be for me being a new customer. Unbelievable!

I put him on mute, went on Eversource website searched for scams and verified that I was in midst of one. I hung up on the scammer, called the number again on Eversource website provided on their fraud page and nobody answers again (probably because it was a Saturday morning). The scammer keeps calling back, since I was near the location he gave me, which turns out to be a Walmart. I asked the scammer again to verify the Eversource address as I was at a Walmart. He said the address is correct and that cash and debit cards are the only way to ensure immediate payment and keep my electric on. He tells me to take him off speakerphone because he wants to walk me through the process when I get in the store. The process is, you guessed it, buy a Visa card and give him the account information after I load it with the funds. I asked him to confirm the amount and he had increased the price from the initial phone call! The amount was 498.15, initially it was a lower 400 dollar amount. I kept him on speakerphone and mute as I went up to the manager in the store and asked if there was law enforcement present as I had a scammer on the phone who instructed me to come to this Walmart. Unfortunately, there wasn’t an officer on duty and the manager took the phone telling the person to stop harassing Walmart customers and using the store as a location to scam people. The scammer called back two more times after that. The manager of the store said I should report this to the police. I went to my local station, however, they said there isn’t anything they can do. The scam reports usually go nowhere so they stopped taking them. He did say that these scams will likely increase with the Holidays.

I was fortunate that I recognized the scam and no money was lost. However, it’s quite unsettling that they have my information and were very aggressive about calling even after being hung up on.

The Eversource website shouldn’t list a number to call in case of fraud that isn’t monitored on weekends. The scams apparently are happening on the weekend and to have a number not monitored to report and verify account information is poor customer service.

It’s also unsettling to hear that my local police were not filing reports about these scams. Their advice was to use sites like the and social media to alert others. I hope this helps someone else.

- Beacon Falls, CT, USA

Threatening phone calls that power will be shut off in 30 minutes unless we call 1800-482-9280 to pay immediately.

- Hartford, CT, USA

Person claiming to be sent by Eversource to verify that I am receiving some unkonlwn notification attached to my bill which if not responded to can effect my service. Person requested to look at my bill in order to verify the information and was being sent. Person insisted on seeing the bill after multiple rejections. Eventually person told me to call Eversource by 12pm the next day or else and he left.

- Stratford, CT, USA

Call from a local number with the same area code and exchange as my number. I receive frequently, but don't usually answer.

Recorded message saying press 1 for 30% discount on energy bill (which is not my electric company), 0 to be removed from the list.

I pressed 0. Man said hello twice. Then told me to speak up. I asked, "Who is this?" He started on a monologue about saving money on my bill. I interrupted and asked to be removed from the list. He said, "Suck it, you [censored]ing b**ch...." I hung up.

- Tolland, CT, USA

For existing Eversource customers who have not missed any payments in prior 6 months, you can save 30%. To save 30%, press 1.

- West Hartford, CT, USA

automated message that called me told that since I had paid by Eversource bill for 6 months I was eligible for 30% off. Said to press #1 if interested. I pressed #1, got live person who asked for my Eversource account number. I told him he should hva it since they are calling me, he then asked me again for account number. I again responded he should have it and he hung up.

- Meriden, CT, USA

caller provided a number for me to call and make an immedate payment with work order # 02k113475

- Waterbury, CT, USA

They called saying they were the electric company that my power was going to get shut off. I hung up and called my company. They said i was up to date and it was a scam. I called back and messed with the guy for a while telling him i didn't know how much i owed. Previously he said ($5,920). Now he said it was ($1,480). I called him out. He got pissed and hung up.

Said we had pass due on electricity and was going to shut power off. Claimed it was $1,568.80 past due. He hung up once I informed him that was impossible.

Caller claimed (several times) to be an Eversource employee following up on a letter supposedly sent with our last bill regarding a rate increase. She said she was calling because we hadn't responded to the letter, and that our rate would increase significantly the next day. She said to lower our rate, our new energy supplier would be *** Energy (which is probably who the call was really from). She was very convincing, but I continued to question and told her it sounded like a scam. I told her I would call Eversource directly regarding anything to do with our account, and she immediately disconnected the call. I then contacted Eversource to report the scam call and registered a complaint on the DNC site. I am reporting here to warn others as well.

- Naugatuck, CT, USA

I've been receiving calls from 203-874-5312. It is a recording stating that they are from Eversource and can reduce my electric bill if I press one now and speak with a representative to see if I qualify for a lower electric bill. I've been ignoring the calls and when the calls were reaching three times a day, from my landline phone, I decided to answer and press one. It was a woman that asked me a few quesitons. She asked my zip code, if I pay for my own bill or if I received help from the federal gov't. She told me that I qualified for a discount rate on my electric bill and asked me to give her information that is on my bill. I told her that I do not give personal information over the phone and she hung up on me. It is a scam and I wanted to share with the BBB about my experience. I continuously receive calls on my landline of calls like this....why doesn't it just end.

A young lady came to my door saying she was from Eversource and that they had sent me a questionnaire that I had not responded to. And if she could just see my bill that would all be taken care of. I told her that if Eversource needed to get in touch with me that they would and shut the door in her face. I am just worried about elderly people that may believe her.

- Branford, CT, USA

This telephone number had prevously left a message on my phone yesterday and called again today ....To learn about Eversource discounted rate of 20-25% because you are a good customer select #1. Which I did and then a person ( Indian accent, I believe) asked for my account number and would put me on hold while I retrieved the information from my bill. I did not give them any billing information but, I asked what rate they were now offering and then the phone became disconnected.

I called Eversource & was informed that no such telephone solicitation was going on by the Eversource company.

- Rindge, NH, USA

This number contacted me on my cell phone. The phone only rang once and no number was displayed on the ID. Soon after, a voicemail notification popped up along with the number. The caller did not identify herself or her company. She claimed to want to review my electric bill and provided a reference number. I currently rent and do not have an account with any utility company. I decided to return her call and see what happened. I on hold for several minutes and when connected the agent did not identify herself by name or identify the company only with an agent number. I asked which electric company she represented and she replied with Eversource. When I explained that I wasn't actually an Eversource customer she abruptly apologized, claiming my number would be removed from their call list, and disconnected the call.

I told them I was interested in lowering my utuilty rates. They asked if I was receiving government assistance. I asked why they needed to know and they hung up on me.

- Meriden, CT, USA

I received an email stating that my payment for the electric account ending in 5077 (not my account number) is past due and scheduled to disconnect 11/12/2017. "You can make a payment or set up a payment plan to ensure your services continues uninterrupted. Please note, your payment or payment plan can only be completed online before the date your service is scheduled for disconnection."

The email look official with the Eversource logo at the top but no phone number given. Also links to make payments in several spots.

- Norwalk, CT, USA

Called from 877-999-2810 and claimed to be from Eversource about a past due amount.

Wanted me to get three $500.00 Green Dot prepaid cards.

- Waterbury, CT, USA

A Scammer called and stated he was calling from energy company he specified my local energy company and said that my services would be temporary disconnected if I didn't pay in person. He gave me an 1800 number to call so that I could get the information to the location where I could pay over the in person. When I called the 1800 number the person did not know much about my account I didn't share any personal info but I called my local energy company and they had no knowledge of this number and my account was not schedule for any interruptions, "PLEASE BE AWARE OF THESE SCAMMERS"!

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