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EMPIRE GIFT SHOP

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EMPIRE GIFT SHOP Reports & Reviews (1)

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ORDERED 2 DRESSES FROM EMPIRE GIFTS THAT I NEVER RECEIVED. SENT EMAIL AFTER EMAIL ASKING ABOUT ORDER AND ASKING FOR REFUND. FINALLY RECEIVED EMAIL BACK SAYING ITEMS WERE BEING SHIPPED, BUT DUE TO THE GLOBAL PANDEMIC IT WILL TAKE A LITTLE LONGER. THEY SENT A TRACKING NUMBER, BUT EVERY TIME I CHECKED IT SAID LABEL CREATED, NOT YET IN SYSTEM. AFTER WAITING THE 18 TO 23 DAYS AND NOT RECEIVING ANYTHING I CONTACTED MY BANK TO CHARGEBACK AND WAS TOLD THE TIME FRAME TO DUE A CHARGEBACK WITH MASTERCARD HAD PAST. CONVENIENTLY THE TIME FRAME WITH MASTERCARD WAS JUST AFTER EMPIRE GIFTS HAD SAID I WOULD RECEIVE MY ITEMS. I HAVE EMAILED SEVERAL TIMES DEMANDING A REFUND, BUT NEVER GET A RESPONSE.

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