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Embassysuites.guestreservations.com

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Embassysuites.guestreservations.com Reports & Reviews (1)

- Danville, IN, USA

I googled embassy suites Chattanooga and the website that popped up was www.embassysuites.guestreservations.com. This website had all embassy suites badging and I thought I was on the actual embassy suites website. The price quoted for the room was $153/night and only after entering my cc number and confirming reservation did they disclose over $90 in “fees”. The problem I had is upon further investigation, the website I clicked on is used as bait to make people think they are on the site of the actual hotel when in fact they aren’t. I was told the reservation was non refundable. If I cancelled, they kept all my money. I just think this is a shady business practice. The rate they showed was in line with other rates I had seen earlier in the day, but after the “fees” the total rate ended up being $75 more than if I had booked on the actual company website. The “booking summary” screen could only be viewed if you scroll all the way to the bottom well below the “confirm reservation” button. Obviously had I seen that, I would have never booked it. In my opinion, this is a total scam. People will think they are on a legitimate website of the hotel they are booking with (hotel name and guest reservations in the web address) when in fact they are booking through a 3rd party that is hiding their fees (or at least making them hard to find/notice prior to booking).

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