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Elsieandelton.com

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Elsieandelton.com Reports & Reviews (6)

- Furlong, PA, USA • Mar 13, 2026
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I ordered a cashmere sweater that was on sale from ElsieAndElton.com. What I received was an undersized wool sweater that was poorly made, no tags or labels and nothing like what was promised. They are not a NY company. I tried to cancel and get a refund as soon as I realized they were in china but got no response from [email protected]. I lost $44.95.

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- Houston, TX, USA • Feb 24, 2026
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Garment purchased from ElsieAndElton.com - item received not as described or pictured on their website. Website states satisfaction guarantee or return purchase. 30 day return refund policy. No reply to emails sent to [email protected] - no replies to multiple message sent via their website. I lost $59.99.

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- Bellingham, WA, USA • Feb 21, 2026
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I ordered a women's knit hoodie from ElsieAndElton.com but received a tie-dye looking cotton hoodie that was nothing like what I expected to receive.

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- Issaquah, WA, USA • Feb 20, 2026
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I purchased from this site, ElsieAndElton.com, and what was sent was garbage nothing at all like advertised my attempts to refund have been ignored

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- Oconomowoc, WI, USA • Feb 16, 2026
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I got a targeted ad on Instagram for some really cute knit sweaters. I had never heard of Elsie & Elton from ElsieAndElton.com so looked them up online and I didn't seen anything concerning. I went through their website and order two hoodies and jeans. It took way longer to arrive than the ~5 days it said and I went to look for an update and it said it was coming from China which was odd because the company was supposedly in New York. The items came today (2/16) 15 days after I ordered and the quality was terrible. Instead of being a knit sweater as the images looked like, it was a print of a knit on some shiny cheap material. I tried to submit a return and the email address ([email protected]) did not work. I lost $141.91. And this is why I typically only order from companies I know.

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- Stanardsville, VA, USA • Feb 04, 2026
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I bought an item from the Elsie and Elton New York site using PayPal as my payment source. The item that shipped to me looked nothing like the product advertised. It was not knit, nor a sweater hoodie as advertised. Instead I received a garment made of some white water-resistant-feeling polyester material with a faded print on top of the fabric.

I emailed the site's customer service as indicated for service and returns three times, because the return policy has a time-limited window. I never received a response. My third email was countered with a "failed to send" reply, stating the following:

Message not delivered

Your message couldn't be delivered to [email protected] because the remote server is misconfigured. See technical details below for more information.

There was no additional information. There is no customer service phone number.

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