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El Duke Appliance

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El Duke Appliance Reports & Reviews (1)

- Rio Rancho, NM, USA • Jan 06, 2024
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Bought a used washer and dryer, on the first wash before 24 hours after purchase both washer and dryer were not running. We decided to contact the store and they hesitated and did not want to send out a worker for our three month warranty after the worker fixed, the first problem on the second wash both washer and dryer were making loud screeching noises. We asked the store to come back and help us and they refused and wanted us to bring the washer and dryer in. We do not want the washer and dryer so we asked for a refund since it’s been less than 24 hours , they refuse to give us our cash refund wanted to exchange for other appliances, but we do not trust their word or store anymore since we saw all of the bad comments on yelp and other websites . we keep asking for our money back and everybody keeps saying that there is a different owner each time we call they continue to refuse to give us our money back and they want us to pick another appliance and they keep stalling and asking us to call back at another time or they will call us back at another time. Horrible customer service, not friendly at all. The only friendly ones are the delivery guys.

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