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Ebkernel Reports & Reviews (1)

Victim Location 45769
Total money lost $44.60
Type of a scam Online Purchase

I purchased a flower teddy bear for my mother in-law for Mother's Day on April 3, 2020 from Ebkernel.com who says they are Xehia trading Ltd Company. I have not received it. I have emailed them and I keep getting the same email every time. The tracker I am supposed to follow either doesn't move or if it does for example went from California to Indiana back to California. The package is supposed to go to Florida. I am getting really mad because that was a gift for someone and I believe they are a ##- Please type your reply above this line -##

Your request (2375632) has been updated. To add additional comments, reply to this email.

Giska (JH)

Jul 27, 2020, 3:32 PM GMT+8

Dear *****,

We are sorry to have kept you waiting.

After checking your tracking number GCXUF30113955****

, we confirm that your parcel has been shipped and it is in normal transit. You can also check the shipping information in detail through the following URL: https://www.17track.net/en.

The epidemic of COVID-19 has inevitably caused a large delay in logistics delivery. This unexpected situation is beyond our control, so you may receive your order later than expected. But rest assured, your order is already in transit. We have also notified the logistics company to deliver your package as soon as possible, hope you can understand and wait patiently for a while.

In addition, if you have any questions, please feel free to contact us. We will solve it for you actively, please do not have any concerns and worries.

Hope our explanation can help you.

Best regards,

Giska

Customer Service Center. This is ridiculous I ordered my rose bear over 3 months ago and your tracking thing is a piece of crap it goes from California to Indiana back to California. I think you guys are a fraud and are lying about shipping my package. I want this order now or I'm reporting you guys for fraud and theft.

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