Department of Warranty Services Reports & Reviews (6)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Department of Warranty Services, help other victims by adding it!
Country United States
Victim Location WA 99301, USA
Type of a scam Counterfeit Product
Scammer's website none listed
Country United States
Victim Location CO 80020, USA
Type of a scam Other
Country United States
Victim Location WA 98662, USA
Type of a scam Phishing
Scammer's website Unknown
Country United States
Victim Location WA 98371, USA
Type of a scam Counterfeit Product
Scammer's website N/a
Country United States
Victim Location WA 98040, USA
Type of a scam Counterfeit Product
Scammer's address 16161 Scientific Way, Irvine, CA 92618, USA
Country United States
Victim Location TX 77396, USA
Type of a scam Fake Invoice/Supplier Bill
This letter informs me that my warranty is set to expire unless I log into their website and update the vehicle information. Well, I paid enough for my warranty, I certainly don't want a lapse to occur. I am not familiar with the policies regarding my warranty. The dealership where I purchased the car had a kind of slimy feel, and they have contacted me so many times since I purchased the vehicle about every little detail possible. I figured this was their way of collecting on warranty without having to actually provide the service, all because of my negligence in not updating the vehicle information.
I was wrong! The letter was not from the dealership at all. Of course I could tell that by the address, but I figured they had outsources their Department of Warranty Services to California. It makes sense; it's a national company; they have several headquarters across the country. Anyway, after submitting my information, I am told that a representative will contact me shortly. A few days later, I get a phone call from a 215 number (eastern Pennsylvania). I call the number back, won't connect. We play some phone tag and finally I talk to a someone. Guess what it's about: the warranty that's about the expire on my vehicle. During the phone call, the guy won't say directly the name of any company. He says "we" will cover "your vehicle." I asked him, "What vehicle?" He then admits that he does know my vehicle type. I'm thinking, is this legitimate? Is this part of the company or is this some [censored] scammer third party warranty company? Spoiler alert: it was the latter.
After transferring me, and calling me "sir" 1000 times, and having the second guy ask me a million get-to-know-you-please-trust-me-questions, I finally get to the bottom line. I let the guy talk for 5 straight minutes, sputtering, amazed that I'm still listening to his garbage. He talked himself down on the price without me ever having to say a word. He asked for my credit card. I told him that he should be ashamed of himself, trying to present an image that he is associated with the car company when he's not.
It may not be illegal, but it is definitely unethical and manipulative. I can only imagine how people of lesser intelligence survive these scams. Please beware!