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Department of Education

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Department of Education Reports & Reviews (9)

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I received a letter in the mail in regards to Student Loan Consolidation & Payment Reduction (student loan forgiveness). On 8/5/22 I called the phone number 1-866-260-7609. I spoke to an agent named Maria Parra. her phone number 855-269-7101. She informed me about the student loan forgiveness program. She asked for my email, benefit ID# on the letter, verified my address, and social security. She sent me an email with a link to studentaid.gov. She told me to download a link that displayed student loan information. She then asked for income information to complete the student loan forgiveness program. She said she will ask her supervisor if I qualified for the program. She put the headset down but did not turn off the headset so I could hear the background. I started to get really suspicious about the call. Maria then transferred me to her supervisor named Karon. He said I was approve for a partial forgiveness program. I told him my loan is with Mohela. Karon said this is a better program and my payments will be $188.44 for ten years but I will have to make five month payments of $289 starting 8/12/22, 9/12/22,10/12/22, 11/14/22, 12/12/22, and 1/12/22. Karon told me the reason why for these payments is to cover fees. I asked about the fees. He replied processing fees. I told him I want to think about it and talk to my wife. He was persistent asking or AC approval. I would not give it to him. I inform I need to think about it. He said if I don't call back within the same day I would have to start a new application. I googled the company's name but no record and showed student loan scams. I then googled the phone number with no results. This is why I am reporting and making a complaint. I do have the and the email address as evidence.

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- Columbia, SC, USA
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Scammer Calls and says my name and number as been listed for free government grant money for 9,000 dollars

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Called from 904 305 2317 left message: " hi this is victoria hall im calling about your student loans and repayment options, please call me at 866 558 5353 and use reference number 202207 as it will be helpful" Scam beware!

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- Hope, AR, USA
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These people contacted me through a local number. They somehow was able to get into the Department of Education Department and change my FSA ID password and knew what college I attended, when I attended it, and how much my student loan is totaled. At the end, they wanted my credit/debit card number to start the payment plan. I asked if they could send a bill and they said no. I asked if I could call back and they said no. They then told me they couldn't help me and hung up.

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The caller presented self as a representative from the Department of Education, loan forgiveness, and stated that I was qualified for a $6000 forgiveness on my loan and a loan payment reduction. Caller asked for my date of birth. The caller had my federal loan information to include amout and loan agency name. Caller also stated that I would be qualified for the public service forgiveness plan. The caller had a heavy Indian accent. The caller asked for a credit card to complete the filing process of my qualified forgiveness plan.

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- Lafayette, LA, USA
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Basically these people keeps calling my phone to set up a education loan in California. I know the main office is in Washington D.C. Calling to offer me to lower my student loan rates and forgiven loan after a period of time. Please fix the problem

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- La Mesa, CA, USA
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Received a letter from the Department of Education about reducing my student loan. I called the number they provided and spoke to Alisha she informed me that they could have me enroll in the Student Loan Assistant Program or the FLAP program, she asked me to go into my student loan account and change my information and password, I gave her my social security number. I called the Department of Education who has never heard of FLAP and told me it was a scam.

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- Smyrna, TN, USA
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I get a call from this phone number at least once a week with the following automated message.

"This message is from the Department of Education in regards to Donald Trump becoming president, all programs for student loan forgiveness will be stopped immediately as soon as he takes office in January. In order for you to qualify you must apply within the next 24 hours or you will not be able to have your student loan payment reduced. Please contact us at 888-307-0680. The number again is 888-307-0680. Once again, you must get involved within the next 24 hours. Thank you..."

I call back and ask to be removed from their list from a blocked number, they tell me they'll remove me and hang up.

I've called from a blocked number and questioned if they are the Department of Education, then I'm told no. They are scamming people to consolidate student loans. Which, by the way, I've already done.

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"this message is from the Department of Education in regards to Donald Trump becoming president, all programs for student loan forgiveness will be stopped immediately as soon as he takes office in January. In order for you to qualify you must apply within the next 24 hours or you will not be able to have your student loan payment reduced. Please contact us at 888-307-0680. The number again is 888-307-0680. Once again, you must get involved within the next 24 hours. Thank you..."

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