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Dell Annual Maintenance Charges

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Dell Annual Maintenance Charges Reports & Reviews (1)

Victim Location 08053
Total money lost $7,700
Type of a scam Phishing

On June 3, 2020, I opened the following email:

From: Support Info [mailto:[email protected]]

Sent: Wednesday, June 3, 2020 12:31 PM

Subject: Annual Subscription for USD 299.99

Dell Annual Maintenance Charges for USD 299.99

Dell Support Renewal Notice

Date: 06/03/2020

Dear Customer,

This is an automated renewal notice for your Dell annual maintenance service charge billed annually.

We would thank you on the completion of the 12 month maintenance plan.

Since your plan expired on June 03, we have auto renewed your plan and charged USD 299.99 against your account.

We understand that you are busy hence could not get through to you when we tried to contact you.

Dell Support renewal

Grand Total: USD 299.99

Order ID: DSSAR99778A

Should you have any questions or if you would like to cancel this subscription, please contact our billing department at: +1-855-945-3167

By subscribing you authorize us to charge the subscription amount of USD 299.99 charged automatically, that will be billed annually.

© 2020 Dell

24/7 customer service +1-855-945-3167

I called the phone number and talked to someone who called himself Alan. He directed me to a free download and said Dell would refund the $299.99 they had already charged me. In the process of getting the refund, he had me input my name and the amount of $80 into a form. As I input the $80.00, a pair of zeros suddenly appeared between the 80 and the decimal point. I tried to delete the amount, but the program wouldn’t let me. “Alan” expressed alarm that Dell would be refunding me $8000.00 instead of just $80. That triggered a scheme to have me withdraw money from my bank account to pay back Dell. I did withdraw the money because I saw that “Alan” had access to my account and the amount of $8000 was "Pending".

I was to send the money by FedEx to Zoe Lee, 144 Beaver Falls Ave., Las Vegas, NV 89123. Later the address was changed to Johnson Cheung at another Las Vegas, NV address. I do not have the changed address which was done over the phone.

When I arrived home, I discovered both my savings and checking accounts were drained, except for $243.

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