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Deflorance.com

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Deflorance.com Reports & Reviews (5)

- Kalamazoo, MI, USA
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Ordered woman’s 9 and 8.5 in men’s was sent. Indicated deceptively after purchase. Surface level states full return - clicking in only refund with shipping paid by returnee - To China. And you find the shipper.

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- Mount Pleasant, SC, USA
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This was the 2nd shoe I purchased from this company. There were no issues with the first pair. I ordered the second pair in a different color, same size (7). The company sent me a 6.5 and tried to tell me that their sizes had changed but they had not. I contacted via email several times and requested information for a refund or to be sent the correct size. I was told to put them on and they would stretch out. I have continued to email the company, but have had not recent response.

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- Columbus, OH, USA
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I ordered shoes directly from DeFlorence Shoes about a month ago. After a couple of weeks, I got a message they were shipped, and a couple days later they said that there was a delivery failure (They use UNI, not FedEx, UPS, nor USPS). I was asked to confirm my address and arrange for shipping. First red flag - my address was (obviously) correct, and it’s a house with no gates, no fences, and no attack dogs. I contacted them, and they said I needed to go pick them up. That’s not happening, so I requested a refund or to cancel the order. They said they’d arrange a refund, but I needed to retrieve the shoes, ship them back to the company, then they could process a return. I’m in a catch 22… I want a refund because they won’t get me the merchandise I paid for, but I can’t be refunded until I get the merchandise and ship it back to them. Summary… I paid. I have no merchandise. BUYER BEWARE. I was totally scammed. I think their reviews were all fabricated.

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- Pacifica, CA, USA
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I ordered a pair of shoes from DeFlorance. They were advertised mainly for their comfort and helping to attain relief from lower back, knee, issues,etc. I received them and was surprised to see they had no support whatsoever and they were a bit large. I emailed them explaining that I would like a refund. I received an email back saying that I could return them but to keep in mind that I would have to return them to an international address and cost would be very expensive. In the meantime I looked at the return address and it was in California. When I googled the address all of these comments came up expressing how this company had scammed them out of money, with similar stories as mine.

I replied to the email that I received asking about the California address and they haven't replied.

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- Santa Rosa, CA, USA
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This company advertises incorrect US size chart and do not accept returns unless the customer pays to ship the product back to China.

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