[email protected] Reports & Reviews (2)
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Reported details
Reported details
I attempted to dispute the invoice via phone but received no response. I then reached out via email and received a reply. I informed them that the item was neither approved nor ordered, and that Varifax Systems is not an authorized vendor. It appears the company shipped the item hoping for payment upon receipt.
After several email exchanges, they finally provided a return label, and we were able to return the item. Although we were able to get this resolved it was time consuming issue that we could have avoided if this vendor Varifax never sent an item that was never approved.
Communication between the company and myself
Me:(March 19,2025) “ I am writing to bring to your attention an issue regarding the Invoice attached which we recently received from your company by mail. Upon reviewing the invoice, we found that it pertains to an order that we did not place. There may have been a mistake or a mix-up in your records. To clarify, we have not requested the goods/services listed on the invoice nor are you an approved vendor. We kindly request that you review this matter and cancel this invoice. Please let us know if you need any additional information from our end to resolve this issue promptly. Thank you for your attention to this matter. We look forward to your prompt response.”
Varifax(March 19,2025): “We understand miscommunications can occur, and apologize for any inconvenience. However, your organization has an open invoice with us as well as our product. In order to clear this out and credit the invoice for you, we will need to either receive payment for our goods, or our goods returned to us. Our return address is the same as the remit to address-
Varifax Systems
2851 W. Ave. L OFC 200
Lancaster, CA 93536-4022
Let us know how you wish to proceed, and we will be happy to assist you.
Proof of Delivery
Dear Customer, This notice serves as proof of delivery for the shipment listed below.”
Me(March 19,2025): “We would like to clarify again that our organization never approved the order nor are you an approved vendor. The item should have never been shipped to begin with. To resolve this matter, please provide a return shipping label so we may return the item. Please provide the label in the body of the email (no attachments or links)”
Varifax(March 20,2025): “Thank you for reaching out to us on this matter. I will be issuing a pre paid label. Once the label is created by UPS we will email the label to you directly. You should receive this within 2 business days. You can put the label on the box and hand off to UPS at your discretion. Once the item is returned here the corresponding invoice will be voided out of our system. Please let us know if you need anything else. otherwise keep an eye out for our next email for the label.”
Varifax(March 21,2025): “Attached is a pre paid label for the return of the toner we shipped to you. Please attach the label to the box and hand it over to UPS. Once the box comes back into our warehouse the invoice will be voided from our system so this does not happen again. Thanks again. Brittany Peters”.
Me(March 19,2025): “May you please provide the attachment in the body of this email.”
Me(March 25,2025): “I have not received the attachment in the body of this email.
Could you please copy the attachment into this email so that we can resolve this return promptly?”
Note: On March 25,2025 this day Varifax sent the picture of return label in the body of the email. I did not want to open an attachment from a scammer, this is why I requested a picture of the return label rather than open an attachment. They already tried scamming us once, didn’t want them to send us a corrupt file.