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CTS Halloween

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CTS Halloween Reports & Reviews (1)

- New Braunfels, TX, USA • Dec 21, 2023

I purchased a Halloween yard prop that was a pirate ship in August 18th but never received it. I called and emailed multiple times and was given the run around on when I would receive the product. I was told to expect the product within the week, multiple times. They gave me a website to track the product but it kept giving off updates like your shipment is making great progress on the high seas, multiple times. Or your product is in customs being reviewed. Or there’s a delay with customs on reviewing the product, etc. I never received the product after multiple attempts asking for a refund. Now they are not responding and the phone line rings busy. Here is the entire tracking log so you can see what they have been saying.

18 Aug 2023

Order received and shipped. Your order has been dispatched and is en route to our order control station for detailed confirmation and processing. We appreciate your business and will keep you updated on the progress of your order via this page, please check back every couple days.

19 Aug 2023

Order confirmation in progress. Our team is diligently working to verify the details of your order.

20 Aug 2023

Order confirmation complete. A dedicated staff member has been assigned to handle your order. Preliminary shipping arrangements are being made.

21 Aug 2023

Order processing initiated. Your order is being prepared for consignment booking.

22 Aug 2023

Order processing ongoing.

23 Aug 2023

Order processing complete.

24 Aug 2023

Your order is ready for Consignment booking, we are doing final checks.

25 Aug 2023

Consignment booked.

26 Aug 2023

Parcel transportation initiated. Your order is on its way to the port warehouse.

27 Aug 2023

Item booked, we are waiting for vessel confirmation

28 Aug 2023

Awaiting vessel confirmation. We are coordinating with our shipping partners to secure a spot for your order. This might take 3-4 days

31 Aug 2023

Container booked. Your order has been securely packed and is ready for sea transport.

01 Sep 2023

Handed over to transporter.

02 Sep 2023

Awaiting the cargo ship

03 Sep 2023

Your parcel is now being transported to the cargo ship

06 Sep 2023

Departure scan. Your order has been loaded onto the ship and is ready to depart.

07 Sep 2023

Start moving. Your order has begun its sea journey.

08 Sep 2023

Out of coverage. Your order is in the high seas, updates will resume once it reaches the next port.

10 Sep 2023

In progress. Your order is on its way to the destination port.

11 Sep 2023

On the way to port. Your order is making good progress on its sea journey.

14 Sep 2023

In transit. Your order is expected to arrive at the port between 25-35 days from now.

14 Oct 2023

Port arrival. Your order has arrived at the destination port.

15 Oct 2023

Stop moving. Your order is being unloaded from the ship.

16 Oct 2023

Port departure. Your order is now being prepared for local delivery.

17 Oct 2023

Delay due to temporary volume surge. We appreciate your patience as we work to get your order to you as quickly as possible.

19 Oct 2023

Arrived overseas. Your order is now in the destination country and is being processed for customs clearance.

21 Oct 2023

Customs processing initiated. Your order will arrive at the customs within one week.

28 Oct 2023

Customs clearance complete. Your order is now being prepared for final delivery.

29 Oct 2023

Arrival Scan. Your order has been received at the local delivery hub.

30 Oct 2023

Waiting for unloading. Your order is in queue for unloading.

31 Oct 2023

Unloading completed. Your order is now being sorted for final delivery.

01 Nov 2023

Into Customs. Your order is being reviewed by customs officials.

02 Nov 2023

Awaiting presentation to customs commissioner. Your order is in queue for final customs clearance.

03 Nov 2023

Inbound into customs. Your order is being inspected by customs.

04 Nov 2023

Clearance in Progress. Your order is being cleared by customs.

05 Nov 2023

Awaiting instruction for customs clearance which can take up to 6 days.

11 Nov 2023

Released by customs. Your order has been cleared and is now being prepared for final delivery.

12 Nov 2023

Transferred to the warehouse. Your order is now at our local warehouse.

14 Nov 2023

Waiting for acceptance from partners.(EMS). Your order is being prepared for final delivery.

16 Nov 2023

EMS picked up. Your order is on its way to you.

17 Nov 2023

In transit. Your order is on its way to your delivery address.

21 Nov 2023

Item will be delivered within 2 weeks to customer.

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