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Craftisman

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Craftisman Reports & Reviews (1)

I placed an order on this website that goes by both Craftisman and Giuseeppe. I made the purchase through PayPal for about $22. The order was not confirmed for nearly a month. After making an attempt to contact both emails available to me, I filed a dispute with PayPal. Upon receiving the dispute, PayPal sided with my side of the claim. It was only after receiving the dispute did I receive a shipping confirmation.

Upon receiving the item, it was nothing like what was advertised. The item ordered was a "high-tech" face mask with wireless earbuds, two small HEPA filter fans, RGB lighting, a rubber lining around the upper portion of the mask, with multiple ear tips and filters in the package. However, the mask given was simply a mesh face mask with a small piece of rubber over the front that vaguely resembles what was advertised. No technology that was promised is in this product. The mask itself also does not have any rubber face seal as advertised.

I still informed the seller about this issue and was told that to receive a refund, I would have to pay postage to send the item back to China. If I was unable to send the item back, I would receive a 15% refund of the item value and a store coupon. However, I already received a refund from PayPal. I do not intend to proceed with any of these options. This is unacceptable and potentially scam worthy since the website states that the refund process is by utilizing a return label given by the company.

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