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Comcast Reports & Reviews (59)

Victim Location 95973
Type of a scam Phishing

This phone # was listed on the Internet for Comcast Customer Service. The person who answered the phone seemed totally legit. I gave my name, social security #, and age during the sign up for a new account. I was given a confirmation # and was told the account information would me emailed to me immediately. There was no email to follow. I called Comcast the next day (using another number) and they said there was no record of me signing up for a new account! It was a scam. The original number, when called now, just rings and rings. This person has my personal information! Beware of this number!!!

Victim Location 48310
Type of a scam Phishing

Typical "can you hear me" call trying to get you to say yes and then they claim to be from Comcast asking questions about your account to gain more personal info. Do not answer any questions. Verified with Comcast that this is not a valid corporate number or authorized call.

Victim Location 35763
Type of a scam Business Email Compromise

Recieved an e-mail purportedly from Comcast claiming they were unable to process our payment and requesting a "click here" to verify banking information. We verified with our bank our checking had cleared so I believe this is a scam.

Victim Location 19901
Type of a scam Business Email Compromise

I received this email, and for some reason, just the way it was delivered and the the way the page looked, it put up some red flags in my head. I started clicking on the bottom of the mail where it appeared to have links, but none of the links were working. Also, I thought that it was odd that if Xfinity was contacting me, than why would the person asking for my email address and password have an email address???

I did not fill my email address and password into the allotted space, so I do not know what would happen if I did. Wanted you to be aware.

---------- Original Message ----------

From: Help Service

To: Recipients

Date: August 2, 2017 at 8:38 PM

Subject: Your account should be updated

Dear Comcast User,

Your account has some security issues like some other accounts.This is due to recent security incidents that affected some of our customers' accounts.Your account would be blocked from sending and receiving emails if it is not updated within 48hrs of opening this automated mail. You are required to fix the issues through the 2017 Comcast update page below.

Click to update:

Thanks for using Comcast

The Comcast Team

Victim Location 46814
Total money lost $32.13
Type of a scam Phishing

This number has called me often on for the past 2 to 3 weeks. I finally answered and was asked if I am a current Comcast customer, if I am over the age of 18, and if I work for Comcast. I said yes to a few of the questions and no to others, they used my voice recording to authorize credit card purchases immediately after I hung up the phone due to suspicion. I was charged $32.13 under "COMCAST". I do have Comcast Xfinity service but my credit card bill is typically charged under a longer Comcast name so I knew it was fraudulent. I called and canceled my credit card through Bank of America and they are aware of the same situation from other customers.

Victim Location 84305
Type of a scam Phishing

Recording asked if I can hear them ok and something about Comcast customer and if me or my family member suffered from cronich pain.

Victim Location 54016
Type of a scam Phishing

Got a call that my caller ID said was out of California. The man on the other end had a thick accent and said he was calling from Comcast with an offer. I know that Comcast does not make these kinds of calls, and this guy was clearly going to be phishing for information. I hung up.

Victim Location 95843
Type of a scam Identity Theft

I believe a Comcast employee sold or used my personal information (including my social) to open fraudulent accounts. I Rec'd a collections notice From unpaid Comcast bills in my name, but attached to an account I did not open. Since I already had an open account, this should have been obvious to them that this wasn't legal, and other means of identification should have been used, but clearly, none were. There are numerous reports online of Comcast employees either selling or personally using current customers socials and info to do this. I want Comcast to take responsibility and start protecting their customers from this type of activity.

Victim Location 93245
Type of a scam Utility

I received a phone call with phone ID listed as Comcast. I was told that Comcast was doing a promotion in conjunction with Amazon gift cards to promote the Amazon cards. Comcast would lower my monthly rate by 50% per month for the next two years but I had to prepay the first 8 months by purchasing an Amazon gift card for $240 (8 months times the new low rate of $29/ month). After I purchased the Amazon card I was to call888 406 8604 ext. 1, give them the code from the gift card and the promotion code CX4589. After I hung up from the call I called Comcast to confirm the legitimacy of the promotion and was told by the real Comcast that this was a scam.

Victim Location 85742
Type of a scam Tech Support

I copied a link from a verified Edx class, Harvard CS50, and in the pre-course survey it talked about LaunchCode. I wanted more information about it so I copied from the survey and pasted it into the address bar in Firefox. It looked like it was going to go the the site but then took me to the scam site. It said that Comcast had detected suspicious activity and to please call the toll-free number so that a certified tech could fix it. They said that if I did just about anything with my computer I would be putting my computer at risk.

Victim Location 35811
Type of a scam Tech Support

Comcast called to help me with my computer

Victim Location 38119
Type of a scam Utility

A man, supposedly from Comcast, called me yesterday in the afternoon (855-793-7671 ext 707) & stated they were offering a rewards program for $79.99 a month for 24 months. I gave him all my information: SSN, mother's maiden, credit no., etc.; confirmation no. 1279113. He said that I would have all the programs: TV, internet and telephone.

Later, I worried about the matter so I called Comcast and was told they do not have such a program. I called all the credit bureaus to put in a 90 day fraud alert.

So far there has been no info regarding using my personal info to open credit cards, etc.

Victim Location 84602
Type of a scam Phishing

I had a missed phone call and voicemail from 1-800-266-2278. The voicemail said it was someone from Comcast calling because they couldn't reach me about my appointment. I never set an appointment with Comcast, nor do I have their service. I did a Google search of the number and found that other people reported it as a scam (see

Victim Location 97286
Type of a scam Phishing

Received call from a person with a heavy accent stating they are from Comcast and had a special where if I paid $480 up front then I would be covered for 6 months, then the price would be $80 per month for a two year contract. My wife told me to call the number we have for Comcast. I did call and they said that the person was not calling from a Comcast number.

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