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Comcast Reports & Reviews (69)

- Sherwood, OH, USA
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Was asked to send Ebay card and would be reimbursed and always asks for more.

His name was Michael 

He had me send them through hangout to his email 

He said it was an account position for 22 dollars an hour at home 

He asked me to send the card for equipment and training but kept upping it promise to send my money back he is still contacting my cell to get another 500 dollars and I promised my money will be returned

They hacked my fb and messaged all my friends and family locked me out and pretty much blackmailing me for the last 500 to get fB freed up  and send the devices

 

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- Huntsville, AL, USA
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I have been getting calls for a year from 256-716 numbers. My phone number (landline) starts with 256-716, so I know it is a scam. One time I answered and they were giving away a free medical alert bracelet (which I do not need), but you had to give a credit card number to pay a monthly fee. So I made up a number and they said it was not legitimate. Oh well, I tried. This is getting old!

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- Blountsville, AL, USA
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I got this letter it does not have my name I had opened it without looking at name. Then I said I don't have Comcast then I noticed name so I called them told them letter was sent to wrong address. She said last 4 of ssn then said this is yours . I asked for the whole ssn she said she does not have that if you feel this is a fraud against you let me send you to xfintey fraud department he wanted my ssn my drivers lisence number and a bill with my name and address. Sent to them to prove this bill is not mine I said but I have never had Comcast and you can look bill up. He said we can't help you unless you send all information.

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- Glenshaw, PA, USA
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Foreign accent asked for a false name,I said no doesn't live here then asked me "can you hear me...several times to which I responded emphatically "yes" each time. Then he said he couldn't here me so he would now disconnect.

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- Fort Collins, CO, USA
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I was scammed out of $600. The scammer said he was from "Comcast". Calling his phone number: 800-934-6489 gives a response identical to the real Comcast. He called for a few weeks to gain my confidence. Then he said I need "Google Internet Security" and told me to buy Google Play cards. I scraped off the cover and put them on my scanner so he could see the numbers. He also gained access to my computer, with my permission. Then he changed my passwords. I shut down the computer and took it to Geek Squad to have it fixed.

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- Pekin, IL, USA
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I have received numerous messages on my answering service saying "they are Comcast (cable) and even thought I have no trouble with my service, they need to gain access to my home to see what equipment I have." I called our local Comcast service provider and was told that they are not sending anyone out and the phone number is not associated to them.

They have left me 2 to 3 messages per day trying to gain access. They are also contacting my mother so It maybe a new scam.

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- Sewickley, PA, USA
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Phone call, Caller ID showed "COMCAST". First call answered out of curiosity, remainder of calls did not answer. Male with foreign accent, difficult to understand. Stated my computer was sending Comcast a security warning. Had never heard of this, and seemed very unlikely. If true, it would take half of COMCAST's workforce to address "security warnings" from the tens of millions of computers it services. Was already sitting at my computer, so again out of curiosity, checked my Norton and no alerts or difficulties of any kind, told the caller this curious what his answer would be. Caller wanted me to click the Windows key, click or type "RUN" and type in (couldn't understand what he was saying next). As soon as the word "RUN" was said, knew this was for sure a scam, told the caller I knew this was a scam and remove my number from their call list.

Scary part is wondering if the scammers have information that a malicious file is already on my computer, otherwise what good would instructing to RUN a file do (unless it would be automatically downloaded from the internet?) Also scary that there would be those that would follow the caller's instructions, not knowing that Caller ID can be faked. See BBB article that just the fact that I answered one of the calls could unfortunately put my phone number on a phone number "Sucker List".

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Caller reported to be from Comcast, checking internet connectivity issues. Had lots of details about myself and my address. Appears to be recording responses. Will watch my credit cards for now.

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- Country Club Hills, IL, USA
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Called with very bad English, saying my internet speed suggests there is an issue and a technician needs to come and check. Kept asking if I could hear them. Connection was very bad. I asked to speak to someone else. Another man got on the phone and tried to tell me about my internet connection at home with Comcast. He kept asking if I could hear him. I ended up disconnecting, telling them that they never clarified who they were trying to reach and how I don’t have Comcast services. Asked them to remove my number from their list and disconnected.

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This phone # was listed on the Internet for Comcast Customer Service. The person who answered the phone seemed totally legit. I gave my name, social security #, and age during the sign up for a new account. I was given a confirmation # and was told the account information would me emailed to me immediately. There was no email to follow. I called Comcast the next day (using another number) and they said there was no record of me signing up for a new account! It was a scam. The original number, when called now, just rings and rings. This person has my personal information! Beware of this number!!!

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- Sterling Heights, MI, USA
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Typical "can you hear me" call trying to get you to say yes and then they claim to be from Comcast asking questions about your account to gain more personal info. Do not answer any questions. Verified with Comcast that this is not a valid corporate number or authorized call.

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Recieved an e-mail purportedly from Comcast claiming they were unable to process our payment and requesting a "click here" to verify banking information. We verified with our bank our checking had cleared so I believe this is a scam.

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I received this email, and for some reason, just the way it was delivered and the the way the page looked, it put up some red flags in my head. I started clicking on the bottom of the mail where it appeared to have links, but none of the links were working. Also, I thought that it was odd that if Xfinity was contacting me, than why would the person asking for my email address and password have an earthlink.net email address???

I did not fill my email address and password into the allotted space, so I do not know what would happen if I did. Wanted you to be aware.

---------- Original Message ----------

From: Help Service

To: Recipients

Date: August 2, 2017 at 8:38 PM

Subject: Your account should be updated

Dear Comcast User,

Your account has some security issues like some other accounts.This is due to recent security incidents that affected some of our customers' accounts.Your account would be blocked from sending and receiving emails if it is not updated within 48hrs of opening this automated mail. You are required to fix the issues through the 2017 Comcast update page below.

Click to update: https://www.login.comcast.net/update-email.comcast.html

Thanks for using Comcast

The Comcast Team

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- Fort Wayne, IN, USA
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This number has called me often on for the past 2 to 3 weeks. I finally answered and was asked if I am a current Comcast customer, if I am over the age of 18, and if I work for Comcast. I said yes to a few of the questions and no to others, they used my voice recording to authorize credit card purchases immediately after I hung up the phone due to suspicion. I was charged $32.13 under "COMCAST". I do have Comcast Xfinity service but my credit card bill is typically charged under a longer Comcast name so I knew it was fraudulent. I called and canceled my credit card through Bank of America and they are aware of the same situation from other customers.

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Recording asked if I can hear them ok and something about Comcast customer and if me or my family member suffered from cronich pain.

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- Hudson, WI, USA
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Got a call that my caller ID said was out of California. The man on the other end had a thick accent and said he was calling from Comcast with an offer. I know that Comcast does not make these kinds of calls, and this guy was clearly going to be phishing for information. I hung up.

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- Antelope, CA, USA
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I believe a Comcast employee sold or used my personal information (including my social) to open fraudulent accounts. I Rec'd a collections notice From unpaid Comcast bills in my name, but attached to an account I did not open. Since I already had an open account, this should have been obvious to them that this wasn't legal, and other means of identification should have been used, but clearly, none were. There are numerous reports online of Comcast employees either selling or personally using current customers socials and info to do this. I want Comcast to take responsibility and start protecting their customers from this type of activity.

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- Lemoore, CA, USA
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I received a phone call with phone ID listed as Comcast. I was told that Comcast was doing a promotion in conjunction with Amazon gift cards to promote the Amazon cards. Comcast would lower my monthly rate by 50% per month for the next two years but I had to prepay the first 8 months by purchasing an Amazon gift card for $240 (8 months times the new low rate of $29/ month). After I purchased the Amazon card I was to call888 406 8604 ext. 1, give them the code from the gift card and the promotion code CX4589. After I hung up from the call I called Comcast to confirm the legitimacy of the promotion and was told by the real Comcast that this was a scam.

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I copied a link from a verified Edx class, Harvard CS50, and in the pre-course survey it talked about LaunchCode. I wanted more information about it so I copied Perlaunchcode.org from the survey and pasted it into the address bar in Firefox. It looked like it was going to go the the site but then took me to the scam site. It said that Comcast had detected suspicious activity and to please call the toll-free number so that a certified tech could fix it. They said that if I did just about anything with my computer I would be putting my computer at risk.

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- Huntsville, AL, USA
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Comcast called to help me with my computer

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