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Chillsmamaboutique.com Reports & Reviews (3)

- Elm City, NC, USA • Mar 02, 2024

Selling fake stuff

• Feb 22, 2024

I saw an ad for Judy Blue jeans for sale on Tic Toc. So I went to the website for this Boutique it said they were out of Ohio. I then placed and order two pair of what I thought was going to be two pair of Judy Blue Jeans. I had to email support after 3 days of not getting order confirmation. They shipped the next day from china, which I was surprised since it say they are in Ohio. It took several weeks for them to be delivered. Upon delivery of the package to find two very cheap knockoffs that are not Judy Blue Jeans. I reached out to the company to 3 emails and I got a generic response on the 3rd.

Hi customer,
Thank you for your message and order, and sorry for not being able to respond to your questions in time due to Massive email backlog
Please don’t worry, the validity period for after-sales issues during this holiday period will be extended by 1 month.
Our staff will try to reply to you within 3-5 days after receiving your email.

(In order to avoid your email being overwritten or judged as spam by the system, please do not send repeated emails.)

The following is an email guide for common after-sales questions:

(1) The order needs to be canceled (please make sure the email contains the order number or recipient's name or the email address used when placing the order can be used to find your order)
(2) The content or size of the order needs to be changed (please include the correct content and size you want and the valid information to find your order is the same as 1)
(3) After receiving the goods, you are not satisfied or the size does not fit (please provide pictures of the goods received including the SIZE and SKU number like TTB263 on the product.)
(4)Query logistics: Enter your logistics order number SDHxxxxxx on the https://www.17track.net/en website

Thank you for your kind understanding and patient waiting
Good luck and have a nice day

+1
- Knoxville, TN, USA • Feb 02, 2024

I saw an ad for Judy Blue jeans for sale I went to the website for this Boutique it said they were out of Ohio so I ordered two pair of what I thought was going to be two pair of Judy Blue Tummy Control High Rise Jeans. I had to email support after 4 days of not getting order confirmation. They shipped the next day from china not Ohio. It took over a week for them to be delivered. Upon deliver today I opened the package to find two very cheap knockoffs that are not Judy Bkue Jeans, they are not tummy controlling, and not high rise boot cut. I reached out to the company to find they are in a 15 day vacation. PayPal says I have to wait till July to co tact them for help.

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