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cheapbestfares.com Reports & Reviews (1)

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I was confirmed a two-way flight with Reservation number for a discounted fare of $447.40 on 12/17/2017. then on 12/18/2017 I was notified by Cheapbestfares the rate went up to $798.14 which i said OK. I was leaving on 12/31/2017 for my trip. Then on 12/19 I received several calls from Cheapbestfares stating they could not get the quoted rate for me but for additional dollars they could book me on a flight that would take over 12 hours to get to Los Angeles California. I said no and stated I wanted a refund. I then went on the American airlines reservation site and could book the flight they said could not book for the same price. I then called Cheapbestfares and told them this and they stated they would issue a refund for the full price back on original payment. I have made several attempts to contact then and have received e-mail stating they will refund my money. After many calls of getting the same response "a supervisor will call you back in the next 3-4 hours." I have received no refund and no call back. Enclosed is a copy of the e-mail:

From: support

Date: December 19, 2017 at 8:14:50 AM EST

To:

Subject: Flight reservation cancelled

Dear ,

Thank you for contacting Cheapbestfares.com

As per our conversation and as agreed, we have cancelled your Booking Reservation R8GBDT, for passenger(s):

Name:

We are now submitting a request to the airlines to refund your tickets. Upon the airline’s approval you will receive a refund of $637.39 USD to your original form of payment.

While we make every attempt that the amount is credited back to you at the earliest, in some exceptional cases this may take one to two billing cycles to reflect on your credit card statement.

Regards,

www.cheapbestfares.com

6815 W 63RD ST CHICAGO, IL 60638

Fax Number - 17734094157

Toll Free Number - 1-855-222-7164

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