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Chase.com Reports & Reviews (3)

- Long Beach, CA, USA • Feb 29, 2024
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I was emailed with the Subject: Security Alert

"Chase" (with their logo). "Sign in to receive your secure message about your account". (I have NO account with Chase bank).

There was a green bar to click on: "View Message".

"If you have concerns about the authenticity of this message,visit chase.com/Service for options on how to contact us.

JPMorgan Chase Bank, N.A. Member FDIC

© 2024 JPMorgan Chase & Co

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- Eastpointe, MI, USA • Oct 19, 2023
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I received a email on 10/19/2023 stating to call about “my”credit card application that I never applied for. I called Chase bank to verify if letters were going out to applicants for credit. The fraud department verified that there was a credit application. They proceeded to lock down this application.

Fortunately, I had called immediately and there was not any charges since it was only a application.

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- Pinellas Park, FL, USA
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I received a phone call stating that my online acct was compromised. I spent 23 mins on the call with back and forth with emails to reset my online password along with freezing my account and sending out a new debit card that was said to be expedited to me by specifically said day! After a week of not receiving a debit card. On top of getting emailed that charges went through which eventually put my acct in the negative, I called. Only to be informed my acct was not froze, there was no record of a new debit card being sent as well as no record of the phone call I received. In fact I was told that ***** Never calls customers for Any circumstance! Phone call after phone call of being transferred, disconnected, hung up on, and flat out told I was scammed, I have been able to piece enough information of 1 of the fraudulent charges stated on initial phone call. (which I had to research my phone records and emails myself, ***** representatives in the customer service, technical support, billing and the electronic money movement team were Not able to find during several calls, Finally found 1 charge of $355.00 that was attempted through Zelle. There was another charge of the same amount $355.00 that I was told on the initial call was spent at a Game Stop in said state. No one is able to find said call that is "recorded". I have reached out to every possible department, Online emailed phising.com, phone, as well as a branch location. No one will help me or respond to any voicemail, email or written letter that have been sent. I am highly concerned with the security of not only my personal sensitive information but what ever money I have entrusted with *** ****** ***** bank. I have sent my records of the Time, Date, Length and Phone Number that I Received the call from my phone records. I still have not been called back or seen to resolve this issue.

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