Sign in  

Casebus

Sharing is caring! Are you having problems with Casebus? Use ScamPulse to file a complaint.

Casebus Reports & Reviews (2)

- Hagerstown, MD, USA • May 20, 2025
Report

Online offered cross body phone case for 35.99. After ordering my husband received a tracking #. Everytime we checked status this # would show no progress from NY or NJ. When contacting company via phone no answer, via email response in 2 days telling us item shipped. With tracking # srill no progress showing. When we request full refund after 17 days we were told order shipped & was offered $10. I request a 2nd time via email a full refund. I was told item has shipped & they would be requesting their shipper to update their status but never happened. After requesting full refund, stating i plan to contact ScamPulse.com & write an unfavorable review all communication stopped. I've love to receive a full refund but mist importantly I dont want to see others taken advantage of.

Useful
Reply
Report

I ordered a phone case from Casebus in mid-December. I received a "your product has been sent" email around that time. When I checked the status with UPS it was clear it was lost. It originally said "out for delivery" and then later that day it gave me an anticipated delivery date of 2 weeks out. I contacted Casebus at the email (they do not answer their phone number listed on the website) and inquired. They kept telling me to "have patience". By the end of one month I told them to check on the status to confirm lost and to issue me a refund. They said they could not issue a refund and to "have patience". I tried multiple times to contact them over the last 3 months and only received a response when I made a threat that I was going to report them. Each time it was from the same woman, Rachel, and said "sorry for delay, have patience". Nothing about it was professional and was only in response to threats to report them as I was usually ignored. I again demanded a refund and finally, 3 months later, she said they would look into it and if lost issue me a refund. I told her it was clearly lost (3 months later) and to issue me a refund. They continue not to respond despite follow ups and requesting to speak with manager.

Useful
Reply
Check fields!

Report Casebus


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

Casebus Contacts

If you know any contact information for Casebus, help other victims by adding it!

Add new contacts
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New