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Carryhitch.com

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Carryhitch.com Reports & Reviews (1)

- Las Vegas, NV, USA
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Products were offered on kickstarter, where I ordered 4 specific waterbottles. I was then sent surveys to confirm my shipping address (done) and then sent an email about additional funds ontop of the funds ALREADY collected, based on unforeseen shipping costs. When I clicked on the link, the message I received was that the order was all set and specifically "Now it's time to say thanks!" without any other call to action indicating I needed to pay anything else in order to receive the waterbottles. I contacted support and was told that because I had failed to pay the additional funds (come to find out that in addition to the $169 I had already paid, I was apparently being asked for ANOTHER $97 for shipping), that I would not receive my order at all. Instead, I was offered a code for $30 off my order if I chose to purchase from their website. I responded, indicating that I believe I should receive a credit for the full $169 that had already been collected from me, knowing that I would still end up spending more money to get the product, and then the support agent stopped responding to my emails. I am now out $169 and not going to get the items I was promised.

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