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Capatee Reports & Reviews (2)

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I ordered a dress I saw on there website on-line on May 1. I received it May 24. I sent the customer service an email on the May 25 stating that I need to return the dress as it had oil stains on the front of the dress and was not wearable, and that the quality was not as it appeared on line. I did not get a response, so on June 14th I sent another email. I heard from the customer service on 6/16 stating that they were very sorry I was not satisfied, and told me I do not need to send the dress back and said they would refund me $9 and asked me if it was ok with me. I responded by saying it was not ok and that I would like a full refund. I got another email 6/24 trying to barter with me again, offering me $22 as compensation and to kindly keep the items. I responded again on 6/26 by stating I wanted my full refund of $60. I received yet another email on 6/29 stating that $30 is there best offer, and asked me if I could accept it, stating that there return address is in Dubai and that it's not worth a return. Then the e-mail Stated "Anything we can do for you, Please feel free to contact us via [email protected]". I again sent back an e-mail stating that as I have said, I am still requesting the refund of $60. I also told them that I have initiated an investigation with ***** Bank and that I have reported my experience to the Better Business Bureau.

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I purchased Dresses from these people and Paid them $152.91 by Credit Card. Soon Afterwards they charged by Credit Card $1.53, International Transaction Fee which I found suspicious because as I quote from their Website: "Our company has two manufacturing plants in the United States, one in Elizabeth Porter, New Jersey and the other in Greenwood, Indiana. So our products are shipped quickly, and they are all manufactured in and shipped from the United States. In addition to bolstering the US economy by increasing jobs, it also means a speedier delivery for our customers in the U.S. and other countries. What’s not to love?" This is a Deliberate Lie. They do not manufacture anything in the United States and don't ship from the United States either. After over 30 days, not a speedy Delivery I might add, they shipped a package and after inspecting the package they sloppily put a shipping label to us over a shipping label that originally came from a Far East Country, probably China as I can't tell which country as I don't read that Language. Additionally the clothes do not fit even though the label reads XL, they are not XL.

I contacted them by email and told them of the size flaw and that I wanted to return them and reminded them that their Website stated and I quote: "30 Days Easy Return/Exchange" They replied with an Email that stated that we could keep the cloths and they will send us $30.00. After we rejected that outrages response, they sent us another email saying they will send us $45.00. here is my and their latest emails. First their latest:

"Dear customer:

I can provide $45.Will you accept it? If you accept, I will refund immediately. Thank you.

Anything we can do for you, Please feel free to contact us via capatee@************

Best regards

Capatee 24/7 Service Team

capatee@************

https://www.capatee.com/

Thank you and we hope you enjoy shopping with us!

If you have any further questions please contact us at [email protected]"

My Email Response:

: I am finding your return policy not to be very easy. Secondly, I am not Negotiating with you, I am not a 3rd party vendor and not going to resale these items for a profit. Your offers to pay us back $30.00, then $45.00 is outrageous, a very bad business practice, and very unacceptable. You were paid $152.91 and you also charged my Credit Card $1.53 an International Transaction Fee, which I find very perplexing since according to your website and I quote: "Our company has two manufacturing plants in the United States, one in Elizabeth Porter, New Jersey and the other in Greenwood, Indiana. So our products are shipped quickly, and they are all manufactured in and shipped from the United States. In addition to bolstering the US economy by increasing jobs, it also means a speedier delivery for our customers in the U.S. and other countries. What’s not to love?"

So I will be happy to return them to you but if you do not want them, that's fine I will donate them to my church, BUT....I will not accept anything less than what you were paid and that is $152.91 for the items plus $1.53 International Fee. You can send a check to the shipping address that you already have on file in the amount of $154.44 without delay. I will wait seven business days as per your web site: "...arrange an exchange or a refund within 7 business days." I hope we can put an end to this ordeal however if not, my first attempt to receive my money back will be the BETTER BUSINESS BUREAU. Lets end this please! Looking forward to your check of $154.44.

After this Email I haven't heard from them.

As I have researched their so called Company. I have discovered that on their Website Capatee.com they do not provide a business address or a phone Number and the return address on the shipping Label is ** ****** ******** **** ****** ***** ** ***** This address is an Amazon Shipping Warehouse.

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