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purchased two business class tickets from BusinessClassAir. After the transaction was completed, I was advised by the sales person that the tickets were obtained by them using corporate points. The sales person told that any changes to the tickets must be made through them and told me not to contact the airline. I checked the airlines website an NO TICKETS could be located. I contacted BusinessClassAir via email. I heard nothing back. Call their Customer service twice and was connected to a supervisor in Sales. I was informed that the Airline had cancelled the Points tickets! However, I had not been informed by BusinessClass Air. I was told that it would cost me $300 additional for each ticket to get seats on the flight that I had already purchased. They offered a one stop flight rather than direct with a refund of the price difference. But they would not honor the quote they had given me nor the one that I had paid. BEWARE!

- Cutchogue, NY, USA

I booked fully refundable tickets through This company’s practices are fraudulent and deceptive. Beware. Do not book through them. Please don’t make my mistake and trust what thrav agent says. My return flight on LOT were cancelled and the agent never notified, but just cancelled our entire reservation which included the outbound flight on Luftansa. I called the airline directly to get more info. Airlines couldn’t help my because my tickets were purchased by using a strangers frequent flier miles. will not refund our money, they only want to issue a credit. They have told us that the airlines changed the policy from fully refundable fares to non-refundable. Which is not true according to the DOT. They have admitted that our tickets were refundable but they refuse to give a refund. Save your hard earned money.

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