Bullet-Tech Reports & Reviews (1)
Victim Location 95687
Total money lost $89.99
Type of a scam Online Purchase
I had the same exact experience that the previous complainant had.
On June 4, 2016, I placed an order through the bullet-tech.com website for red Beats Headphones. There was only one, free, shipping option. Once I placed the order, the bullet-tech.com website sent me a confirmation of purchase email. The email indicated I would be receiving an email with my shipping/tracking number once the item shipped. By 6/15/16, I had not received an email saying the item shipped, so I went through the Bullet Tech website and emailed the company again. They responded the same day apologizing that the confirmation of shipping email had gone to my spam. I did not have any emails in my spam. Bullet-Tech confirmed that they received my CONFIRM email and said the item would ship from China and get to me in 3 weeks. After waiting the three weeks with no additional information regarding the purchase, I attempted to contact the bullet-tech.com customer service. There was no answer on the phone, so I emailed again on 7/5/16. On 7/6/16, Bullet-Tech emailed back and indicated that due to a manufacturer error, the Beats had not been shipped. They also said the supplier no longer had Beats in the color I purchased. The company offered me two options, I could upgrade at no additional cost to a different set of Beats Headphones or I could make a refund request. I was told that they had other Beats Headphones in different colors in stock in their local warehouse, and they would ship them priority mail within 3 days. I elected to select blue Beats and have them shipped priority mail. On 7/7/16, I received an email that the blue Beats Headphones would ship. By 7/16/16, I had still not received the product and emailed again. On 7/17/16, they replied that due to a stocking count error with the item, the product had not been sent. Again I was asked if I wanted to order another color or get a refund. I asked for a refund. On 7/18/16, I received an email saying that they received my request for a refund and to reply with the word REFUND so they could process my request. On 7/19/16, I received a confirmation email that my refund would be processed and the money would be in my account in 1-5 business days. After 5 business days, the refund had not been issued to my account. On 7/27/16, I emailed again asking where my refund was. I received an email back indicating my refund had been entered, but not completed. They fixed the problem and said I would have my refund within an additional 1-5 business days. After 5 more business days, I still hadn't received a refund. I emailed yet again as no one ever answers the phone. I just got an email back 8/4/16 at 12:31 am stating that the refund attempt failed again. They are asking for the last 4 digits on the card I used to make the purchase along with the expiration date and security code on the card. Of course I will not be providing that again as I'm sure they would "accidentally" charge my card a second time rather than refund.
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