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bigstonemall Reports & Reviews (1)

- New Rochelle, NY, USA

15 jul - i paid £33.40 ($41.79)

29 aug - i had never received any email & tracking number so i asked my tracking number and thankfully "MARA" told me, but the tracking number turned out as "not found"

1 sep - i asked how is going on

2 sep - "MARA" said my parcel had been lost but also said they'll send another one. i asked the new tracking number.

3 sep - AGAIN, AS ALWAYS, "MARA" repeated the same thing that she sent yesterday and said "please wait for the email"

11 sep - i asked how long will it take for the new one and got the answer, 7-10 days.

15 sep - "can i get my tracking number of my package? thank you", NO ONE REPLIED

23 sep - it has been 12 days so i asked my tracking number, NO ONE REPLIED

25 sep - i asked for the full refund. NO ONE REPLIED

4 oct - asked for full refund again

7 oct - "MARA" answered, "I will follow up your request to our supervisor and please wait for

their email. We will assure that this issue will be put in high priority."

19 oct - STORY OF REFUND, NO ONE REPLIED

3 nov - NO ONE REPLIED SO FAR.

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