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BGE Billing Department imposter

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BGE Billing Department imposter Reports & Reviews (1)

- Baltimore, MD, USA

Scammer's phone 1-800-674-2718
Country United States
Victim Location MD 21217, USA
Type of a scam Utility

I was contacted on Friday, April 12 by a person named Alex who said he was a Customer Rep. (in the Collections Department of BGE, and our church electric and gas service was being suspended. Our Pastor asked to negotiate a minimum payment in order to stop the cut-off and was told a payment of $1,998.00 was needed ASAP. We tried to make the payment at the website (our usual payment procedure), and was told that no ACH, credit or debit card nor Western Union payment would be accepted since it takes 24-48 hours to clear and the funds had to be made available that day before the close of business at 5 PM. The only was the payment would be accepted is either by cash at the BGE Corporate Office in Hagerstown, MD or via wire transfer. We were given the routing and account numbers(for Citi Bank account routing # 266086554, checking # 9146892049) for the transfer and contacted our bank. The bank contacted us on Monday and informed us that even though the wire transfer fee and amount were on hold in our account, the transfer "bounced back" because the name on the account was not included. On Monday, April 15th, I called the number I was given to communicate with the Collections Department (1-800-674-2718) and the Rep. what transpired and was told we needed the name on the account (Nicholas C. Cavallo). The wire transfer could not go through since this information was received too late and the bank was ready to close. On Tuesday, April 16th, I called the main number for BGE and spoke with a rep. to explain the delay and ask if, since three business days had gone by, if BGE would reconsider how and when payment was received. I was advised the original collection call did not come from BGE and that no cut off order had been processed as yet on our account. I explained all the details and was told it was a scam. I advised the bank to cancel the wire transfer and file a report on the scam to the FTC.

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