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Bebeamourco.com

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Bebeamourco.com Reports & Reviews (1)

- Aptos, CA, USA • Dec 29, 2023
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Item I received smells strongly of cigarette smoke. This product is for a baby so I knew I could not accept this. I contacted customer service immediately via their customer service email. I requested a refund to which their response was that I could ship the item back but it would cost me $20 to have it shipped back to their international manufacturing facility. And that would take some time and has very specific instructions. All to be refunded $40. So if cost to ship is $20 and I get my full refund I am only receiving half of my money back and that’s if they refund me after all the hassle. They offered to refund 20 percent instead of me shipping item back. I responded that this seemed like an inappropriate solution as I’m not able to use this product and would be losing money for a product defect that they should be willing to fix as their business moto states: “ Our team is dedicated to providing the best possible customer service and ensuring that our products meet your needs and exceed your expectations. We take great pride in the quality of our baby products and are committed to making a positive impact in the lives of parents and their children.”

Furthermore I went to see reviews on the carrier sling I purchased and there are no reviews under 4 stars showing, which is odd as I submitted a 1 star review, as it wouldn’t allow me to select no stars, and I know others who have submitted reviews elsewhere must have submitted low reviews too. They are not reflecting true feedback from consumers so difficult for people to know that their refund policy is not a full refund and very complicated and therefore if anything is wrong with what you ordered you will not be getting your money back.

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