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Bebeamourco.com

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Bebeamourco.com Reports & Reviews (2)

- Williamsburg, VA, USA • Mar 02, 2025

Company Name: Bebe Amour

Nature of Complaint: Failure to Deliver Product / Refusal to Issue Refund

Complaint Details:

I placed an order with Bebe Amour on January 24, 2025, and despite multiple follow-ups, I never received the product. The company initially claimed my package was "in transit" but later admitted they could not track its exact location. Each time I contacted customer service, I received vague and conflicting responses, including a claim that my case had been escalated to a "higher team," yet I never received any follow-up from them.

After waiting weeks with no resolution, I requested a refund, but the company refused, stating they could only issue one after the item was delivered—despite the fact that it was lost in transit. They also insisted that I would need to return the item at my expense before a refund could be processed, which made no sense since I never received it in the first place.

Due to their lack of transparency and refusal to issue a refund, I was forced to initiate a chargeback through my credit card company, which ultimately granted me a full refund. However, I find their business practices highly unethical, and I am filing this complaint to warn other consumers. Additionally, their website does not list a physical business address, which raises further concerns about their legitimacy.

Desired Resolution:

I am requesting that the ScamPulse.com investigate this company for deceptive business practices and failure to fulfill orders. I also urge Bebe Amour to improve their customer service policies and issue refunds in situations where they fail to deliver a product.

Additional Actions Taken:

I have reported this company to my State Attorney General’s Office and filed a fraud alert with Facebook, as they appear to be operating without clear accountability.

I strongly advise consumers to avoid purchasing from Bebe Amour unless they want to risk a similar experience.



ScamPulse.com Notes as provided by the FBI:



WHAT TO DO IF YOU ARE A VICTIM

If you are a victim of an online shopping scam, the FBI recommends taking the following actions:

• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.

• Report the activity to the online payment service used for the financial transaction.

• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.

• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.

If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.

- Aptos, CA, USA

Item I received smells strongly of cigarette smoke. This product is for a baby so I knew I could not accept this. I contacted customer service immediately via their customer service email. I requested a refund to which their response was that I could ship the item back but it would cost me $20 to have it shipped back to their international manufacturing facility. And that would take some time and has very specific instructions. All to be refunded $40. So if cost to ship is $20 and I get my full refund I am only receiving half of my money back and that’s if they refund me after all the hassle. They offered to refund 20 percent instead of me shipping item back. I responded that this seemed like an inappropriate solution as I’m not able to use this product and would be losing money for a product defect that they should be willing to fix as their business moto states: “ Our team is dedicated to providing the best possible customer service and ensuring that our products meet your needs and exceed your expectations. We take great pride in the quality of our baby products and are committed to making a positive impact in the lives of parents and their children.”

Furthermore I went to see reviews on the carrier sling I purchased and there are no reviews under 4 stars showing, which is odd as I submitted a 1 star review, as it wouldn’t allow me to select no stars, and I know others who have submitted reviews elsewhere must have submitted low reviews too. They are not reflecting true feedback from consumers so difficult for people to know that their refund policy is not a full refund and very complicated and therefore if anything is wrong with what you ordered you will not be getting your money back.

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