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Beachsissi.com Reports & Reviews (2)

- Muskego, WI, USA • Mar 15, 2024
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This is a swimsuit company that promotes being "U.S." based however, when you have to make a return, it is not possible. You can only return it to China WITHIN 7 DAYS (which everyone knows, vendor included and verbalized in his email, can never happen) and the China location only disclosed AFTER money is taken and product is received. They are advertising that they are in the US, they ship from the US or what they call 'a transfer station', and then you are stuck with their product with no viable return. This is the message from "Justin" in Customer Service about a return:

Justin (Beachsissi)

Mar 14, 2024, 11:26 GMT+8

Hi Jenny,

Thanks for contacting.

We are so sorry that our warehouse is in China, the address on the package is just Logistics transfer station.

If you return to the address on package, we will never get your return.

These 3 solutions are the best we can do. Kindly please choose one.

Contact us if you need help, we will offer you feedback ASAP.

Best wishes

For more questions about return policy, please refer to: https://www.beachsissi.com/pages/return-refund

For more questions about shipping, please refer to: https://www.beachsissi.com/pages/shipping

For more questions about size, please refer to: https://www.beachsissi.com/pages/beachsissi-size-measurement

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- Charleston, SC, USA
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This was an online order that they claim they delivered. I had proof it was never delivered, and was notified by the USPS that the package was ‘returned to sender’. I contacted customer support and they denied a full refund but offered to ‘resend’ it for $17 more. I’ve been in email contact with ‘Leon’ and he claims that I wrote an incorrect address and that the address I gave does not exist. He also said that when a package they have returned, they never see it agin and that is why they can’t refund me.

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