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Basecharm Reports & Reviews (1)

- Middletown, OH, USA

I purchased a few dresses online from this company. I think I first saw them on Facebook. Well first of all, they arrived months late. I emailed them and emailed them, and they just continued to say the same thing, "it's on the way, just being held for some reason."

Well when they finally did arrive, only 1 dress looked like the picture online, the others weren't anything like what was pictured, and the one that looked half decent wasn't the size I ordered. I emailed them asking for a refund, even sent them pictures of what they sent me. All the said they could do was give me a voucher for half of what I paid, and I had to pay shipping for what I returned. I returned them all. After many back and forth emails, they told me they wouldn't refund me, even though their own website says they would offer refunds within 30 days. I decided to give them the benefit of the doubt, thought maybe it was just a huge mess up, and took the voucher. I figured at least I wouldn't lose all my money.

So I ordered a couple more dresses/outfits. They arrived and they were not AT ALL what was pictured!! I am beyond livid and they are only offering another voucher for their website. LOL! No way! I've lost money, and I don't want others to lose theirs and waste their time. Don't EVER order from this website, or anything that sounds around the same name. I believe they have a few websites that sound the same, but are different.

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