Bank of America "fraud department" Reports & Reviews (1)
Bank of America "fraud department" Contacts
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Bank of America "fraud department", help other victims by adding it!
Country United States
Victim Location WA 98106, USA
Total money lost $1,000
Type of a scam Credit Cards
When I called the number, the person I spoke to tried to get me to add a new user in Zelle with my name and an email that included my claim number, saying this would refund the money back to myself. My bank, BECU, locked my Zelle account on suspicion of fraud. The fake agent then said they'd be able to use a workaround if I could withdraw cash from my bank account and send it via 7-11 to bar codes that they would text me. That seemed weird, but at this point I'd spent 45 minutes on the phone with this person who had been walking me through all this advice on how to deal with the supposed identity theft - how to lock my credit, what to do about my phone being hacked, how I needed to take detailed notes and save all the information. They never asked for my bank information or SSN or other personal information. It was a sophisticated way to gain my trust.
So, I withdrew $1,000 from my bank account and sent it to the bar codes that were texted to me from (206) 333-9190.
Then the next day when I called to get confirmation from Bank of America that the account had been closed, no one could find a record of the account existing, and that's when I realized that telling me they were protecting me from scammers was the scam.