Backmarket Reports & Reviews

Backmarket Reports & Reviews (1)

Victim Location 94043
Type of a scam Identity Theft

I purchased a refurbished phone from Back Market on 2/19/22. There was also the offer to trade in my old phone for a refund which was convenient so I signed up for that too. I got the phone and it was perfect. I then sent in the old phone, and after Back Market confirmed that it was in pristine condition they sent an email with a form to fill out for the return. I was shocked to see that not only were they asking for my bank account number, but they asked for the last digits of my social security number – which is NOT needed to transfer money to someone’s account. There is also zero information in their Ts&Cs that this information would be required. I responded to multiple emails asking me to complete the form for that returb that I was not going to give them that info and to please just send a check, use an alternate electronic payment method (Paypal, Venmo Apple Pay, refund my credit card, etc.) or simply return the phone. After about 6 emails, none of which received a response, I called customer service. I explained the situation and the call center representative in India hung up on me. Not the kind of company you want to be dealing with.

It’s scary to think about the total amount of information they would have after a return: your name, address, email address, phone number, bank account number and the last 4 digits of your social security number. A big database of that information would definitely be worth some money – perhaps someone’s retirement plan?

I disputed the refund amount with my bank, but want to warn other potential customers. If you want to trade in your phone, I would highly recommend you do it elsewhere.

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Backmarket Reports & Reviews (1)

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