Azzlee.com Reports & Reviews (7)
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Reported details
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Reported details
Merchandise was not quality advertised
I paid my own shipping to return merchandise to the address to the address provided on the label
I emailed customer service whose only response was that I should have not emailed it to the address they provided for returns
I emailed them copy of order and number and still no response or refund and no way to contact anyone at this ellegitmate company
Reported details
Reported details
Customer Service!
I see your rude email below! There was nothing in my confirmation email about how to return a package. There was nothing in my package with the clothes I purchased. There was nothing in my email on how to even contact you. It was only much later that I even discovered your website!! How am I supposed to know you have to read something buried within your website?
It said on the return address "FOR RETURNS ONLY." How am I supposed to know this is a shipping center when no return directions were enclosed?! Nothing was given!
I have reported your company to Instagram where I found it and was really scammed. I will be reporting this to the Better Business Bureau. I don't have the clothes and you have my money. I simply followed what it said on the return label because no other directions were given in my confirmation email or in the package with my clothes.
How do I get my package back from the shipping center?! Please tell me that. Do you have a number I can call? I have NO information about this terrible fiasco!
Please respond to my question right away.
On Tuesday, May 16, 2023 at 09:20:23 PM CDT, Service Azzlee <[email protected]> wrote:
Hi,
Thanks for your email.
Pls see the following attachment.
Our web says that Please don't ship to any address on the package bag you received. Have you read that?
And we also state that buyers need to contact us first and We do not accept returned items that were sent back directly without notifying us first.
I am sorry to tell you that the address you shipped to is not our return address.
It was printed by the courier carrier and it is the courier carrier's return address which is used for the return & redelivery of the parcel if the parcel is undelivered by the local post office.
In this case, we are not able to receive your returns.
May I suggest that you contact your local post office to get back your parcel? And then I will help to process your return.
Your understanding would be greatly appreciated.
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Best regards,
Crystal| Customer Service | Azzlee Support Team
Dear Rita,
It is all too late! I received the clothes in April. There was nothing enclosed in the package with the clothes--no receipt and no directions on how to return. I printed a copy of my receipt, wrote on it why I was returning four of the five items, and mailed it to the "For Returns Only" address on the return address label.
I returned all the items except these pants.
White Casual Solid Hollow Pants with Pockets
Color
White
Size
S
DTAE529 1 $26.59
Everything was way too big on me and they were all size small.
This is the first time I ordered clothes on my phone. It is the last. I don't understand how you can send out clothes and not give the return directions! This truly makes me wonder about this company.
So now what does this mean? Am I out the clothes and nearly $75 I paid for them? This just doesn't seem ethical.
Please direct me to what I can do to get my refund.</[email protected]>
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