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ATT Direct TV Reports & Reviews (30)

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Scammer called (initially from 888-879-1756 number) my father, who is over 70 years old, and offered to give him a 50% discount on Direct TV service. They offered to also include several premium movie channels like HBO, Cinemax, Star, Showtime & American Hero for free. They required him to first go to Kroger, Wal-mart, or any retail store and buy 3 E-bay gift cards for $200 apiece ($600 total).

Then he was told to call 888-879-1281 & give the numbers on the face of the gift cards to the rep on the phone. My father felt that this was odd and called me. We called the number he was given and I asked questions about this promotion. The rep wanted me to give him my telephone number and when I wouldn't he quickly and abruptly ended the call. I believe this was someone trying to take money from my father fraudulently. Please check into this so no one falls victim to this scam. Thank you.

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- Boiling Springs, SC, USA
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Dear Sirs:

I would like to ask you about a situation that I find myself in at present. I got a phone call from someone purporting to be from ATT/Direct TV. I was given an offer to reduce my ATT/Direct TV monthly bill to $65.00 a month for the next three years. In order to take advantage of this offer I had to pay for the first year in a single payment. I said I needed to talk with my wife and hung up. We agreed to get more details and I called back.

Note: The number I called was 888-879-2755 and had a very official ATT sounding phone tree.

When I call back I talked with Chris and found that the promotion was being offered in conjunction with Ebay and to take advantage of the offer, I had to pay with Ebay gift cards. At this point my wife and I were going to hang up and have a good laugh, but while we were discussing this, Chris was able to change our ATT/Direct TV settings so that we were now getting all the channels included in the promotion. Would someone running a scam have access to ATT/Direct TV programming and be able to make changes to our programming? We were convinced.

I went to CVS and purchased four $200.00 gift cards and returned home and called Chris at ATT/Direct TV and gave him the numbers on the Ebay gift cards. Everything was settled and we were covered for TV and Internet service for the next 12 months.

This morning at 11:31 I got a text message from ATT/Direct TV telling me there had been a “Transaction Error” with my Ebay payment and to call 888-547-9069 to resolve the issue.

When I called ATT/Direct TV I was told that something had gone wrong with the payment and that I needed to make another payment in order to take advantage of the promotion. I needed to make that payment before 6:00 PM today. Once I made that payment, ATT/Direct TV would refund my original payment of $800.00 and include an additional $50.00 as compensation for my trouble. After much back and forth conversation, I asked to speak to Chris’s manager. I was told that I could speak with John Key who was a Billing Manager. Unfortunately, Mr. Key told me the same thing. My original $800.00 payment was lost and that in order to take advantage of the promotion I had to get another $800.00 in Ebay gift cards and call back before 6:00 pm today or my account would be suspended. BUT once I made the additional $800.00 payment, ATT/Direct TV would return my original $800.00 payment with the additional $50.00 compensation. When I asked if they could simply return the $800.00 with no compensation without my making a second payment, I was told that only people taking advantage of the Ebay promotion could get their lost payment back. At this point I offered to contact the Better Business Bureau and Mr. Key told me if I was going to threaten him, he was going to have my account suspended. Then I hung up.

After cooling off, I called back and asked Mr. Key to return our account to the status before all of this started and he agreed to do that.

At this point we are out $800.00. Additionally, I am not sure of our ATT/Direct TV status.

HELP!

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They said they would discount their bill if they send them 99.99

*800-664-8900

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- Shreveport, LA, USA
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Received a call someone impersonating AT&T DirectTV  telling me the can reduce my cost and gave me a code DTV48744 and number to call back 888-707-5806 after I was to buy a credit card ahead of time.

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- Orlando, FL, USA
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The agent said I could get 2 years discounted DirecTV service by paying $300 in advance using EBAY gift card. He also said I could get free movie channels and $80 Visa gift card. And then the service would be 1/2 off after the 5 months. It didn't sound ligit so I hung up and looked up on internet. I found others had been scammed this way. Not sure why he was able to access my info to make it sound more legitimate. I will be called AT&T to find out.

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- Melbourne, FL, USA
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Received a telephone solicitation call from 1-888-288-2020 (AT&T's actual toll free number is 1-800-288-2020) from a supposed AT&T Direct TV agent with an Ebay promotion offering of $149.99 per month for the forthcoming year if the first two months were paid for using an Ebay pre-paid gift card in the amount of $300. Was told to purchase gift cards at any local grocery store and also some local retail stores. After purchase I was told to contact AT&T at the following Billings and Promotions phone number: 1-888-606-2063 to provide the Ebay gift card information. Calling either of the provided telephone numbers results in the familiar AT&T welcome and voice prompts. I unfortunately realized it was a phone scam two days later when I again received my monthly AT&T/Direct TV service charges. Upon calling back the 1-888-606-2063 phone number to inquire about the charges the fake service agent began to act as though he was researching the issue but shortly after answering and conversing the line then goes quiet and no further responses are received from the agent. Attempting to call the same 1-888-606-2063 phone number again results in the familiar voice prompts however selection of the option to talk to the agent results in another prerecorded message that the agent at 7777 is unavailable, and any further phone calls are subsequently blocked when calling from the same phone number. I called the same phone number again using another phone number and the fake agent answered the phone as normal with the same result, however the line goes quiet after short discussion and no further responses are received. I made several more successful attempts to contact the fake AT&T agent through the use of the mobile phone app to purchase new/alternate phone numbers and after becoming a bit threatening, engaging in some tense conversation and my telling them I knew of their location the fake agent laughed told me he was actually located in Denver, Colorado.

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- Cleveland, OH, USA
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I received a call from the above number on Christmas Day from a woman named Carol Humphrey claiming to be from A T & T/Direct TV. She offered me a reduced rate on my already bundled services of internet, tv and landline. What she offered me appeared to be a better deal so I told her I would sign up. She asked for a debit/credit card number. I gave her a credit card number. She gave me a confirmation number and told me to wait for an email confirmation, which I have never received. I called the number back to ask about the confirmation. They told me it would be 48 hours before I received a confirmation, which I thought was odd. I then told them I wanted to cancel the order and they hung up on me. I called A T & T/Direct TV and they stated that it was a scammer calling me not A T & T/Direct TV. I then called my credit card company and canceled my card. I haven't lost any money but think others should be made aware of this scam.

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- Melbourne Beach, FL, USA
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On 12/22/18, I was called by a legitimate AT&T number. I was offered 2 years of Direct TV at a reduced rate if I paid 3 months ahead using eBay gift cards. I knew it sounded too good to be true, but they had a special promotion code and told me that they were losing customers and this was a special offer. Special, all right! I lost $300. I read about scams often and should have known, but this operation was slick.

I called AT&T today to ask about my offer--of course, they searched and searched and found nothing. I reported to them as a scam and also canceled my credit card. I'm embarrassed that I fell for it!

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- Orlando, FL, USA
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Called from 1-800-571-5000 identifying themselves as representative of att/direct tv. Offering half off price and additional channels. Touted an Amazon affiliation, using Prepaid Amazon gift card to pay 4-5 months in advance. In my case would have been $360 by contacting one of the two following numbers; 1-800-770-6370 or 1-888-588-8639.

They also touted a two year contract at this half price rate. They almost had me. Hope they get caught.

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Received many calls from stating they were AT&T Direct tv working with Amazon to help promote their gift cards.They want you to buy an Amazon Gift card from any merchant. They want you to load up $329.97( $109.99 X 3)on an Amazon gift card then call 88830191087 with a special code to get offer. Pay the $329.97 upfront then in 3 months the bill will continue to be the $109.99 for 2 years. They said this is completely legit and we can call to verify. When I called the # 8005315000(they called from) it says it is AT&T Direct TV so I spoke with a representative this is AT&T that switches over from Direct tv. I confirmed this was a scam with AT&T Direct tv that routes calls thru their 800# it look legit but it's not.

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