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Apple Tech Support Imposter

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Apple Tech Support Imposter Reports & Reviews (8)

- Conesus, NY, USA

This is an automated call from Apple. We have found a breach in your iCloud account...

- Conesus, NY, USA

If you see Dragi Bresovski on your Caller ID do NOT answer. The call was automated. They said they were from Apple.

- Conesus, NY, USA

I received a call from apple saying there was suspicious activity on my apple account. I don't even have an apple account.

- Dallas, TX, USA

Received called on my cell phone stating they were with Apple Support and that my phone showed it had been hacked. They asked lots of questions and eventually got me to open up my computer. They asked me to type in www.helpme/net/Apple support. They gained access to my desk top and ran a diagnostic report. I was told my IP address had been compromised; Network Accessed; found spy eye & Tiny Banker Trojan; Firewall disablesd, Security damaged 92.7% and 47 hackers were established on my device.

Next they said they could fix the problem and they could provide:

Offline security

Manual physical security

Wanted me to go to a store that sold Google Play Card for $200.00 and that within 2-3 minutes money would be refunded. I did not do what was asked but felt this was not correct, even though I was directed to a Apple Website that looked legit.

They called may home phone 7 times from the hours of 7:30 to 8:30 in the morning.

I have a Blue bird account in which I recently filed a fraud report due to unauthorized charges from ITUNES.COM/BILL. I received an email in which Bluebird informed me they declined my provisional credit and denied my claim, I immediately called Bluebird on November 23, 2018 speaking with the fraud department .Since they were not able to give me an explanation as to why my claim was denied I was advised to call iTunes customer service directly and see if I could get refund from them. I googled a number in what I believed to be Apple support the number was 1-866-598-1999. I called 1-866-598-1999 at 6:23 p.m. on November 21, 2018.The customer service representative answered the phone, Apple Support I spoke to someone who told me their name was Michael Hall. I explained to him funds were removed from my Bluebird account he asked me what my card number was I gave him the card number that was already terminated since I discovered unauthorized transactions. Michael told me $180.00 was removed from my account and they would refund me $180.00. They said they could send the funds through Western Union, mail a check or deposit the funds on a debit card that I would receive in ten minutes. I was just trying to get my money back that was taken from my account, so I was relieved that I would be refunded. He told me he needed an anti-hacking code that could be found on the back of an Apple -ITUNES card, he told me to go purchase the card from any Walmart, Dollar store or Kroger’s. I asked him why should I go purchase the card doesn’t he have the code? He said,” If I had the code why would I ask you to get the card?” Now all I was thinking about was a refund, he told me he would stay on the line with me while I went to the store or call when I reached the store. I put him on hold and went to Walgreens in Lancaster, Texas at the intersection of Pleasant Run and Blue Grove road. I retrieved the call and he instructed me to purchase two $25.00 Apple -ITUNES cards he said I would be refunded for the card, plus the $180.00 that he claimed he saw that was taken out of my account. I purchased one $25.00 card and he said I had to have two $25.00 cards because two people by the names of Richard King and David Wayne out of Ohio had used my account. He remained on the line with me while I selected the other card, he then instructed me to give him the code that would be revealed once I scratched off the silver stripe from the back of the card. I gave him the code and he told me to wait in my car until the anti-hacking code was verified. While on hold the call dropped. I called him back and was unable to reach him. He called me back informing me my cards were not valid and he had to get his manager to speak with me. His “manager” came on the line which sounded just like him he said his name was Arouney. He told me you must go purchase two $100.00 cards since the other cards were not valid. At this point I realized I had been scammed. I told him I am not going to purchase two more cards you need to refund me the money I spent. Trying to reassure me he said you will be refunded for the two $25.00 cards you already purchased, the money you spend on the two $100.00 cards and $180.00 for the unauthorized purchases. Realizing when I was on hold, they spent the money on the Apple iTunes cards I purchased. I told them I will not make any more Apple iTunes purchases. I disconnected the call and they called me back, I did not answer the call. This is a scam in which I know a lot of other people have been hurt by just like myself. I would like for this to be investigated so no one else is a victim.

They are contacting my parents, who are in their 80's, calling every 15 minutes.

My mother called me after the first call and asked me if she has a icloud account. She did not answer the call but she did have the phone number. We unplugged her land line.

I called the number which had a NJ area code, the guy was trying to use an Indian accent, told him to stop calling my parents, he hung up on me.

Parents plugged the phone back in on Monday (26th), the calling were coming in every 15 minutes still.

The telephone company said the only way to block the calls were to change their telephone number (they have had this # since 1974).

Please help them, my father has a heart condition and it is just aggravating.

- Fairport, NY, USA

We received a notification while searching the web that said our Mac had been compromised. The website and phone number that came up was a duplicate of an apple website. They are very knowledgeable about Mac computers and will have you convinced that your computer has been hacked. If you allow them they will take charge of your computer by having you download an application. They will show you things on your computer which make it look like the computer is compromised. Then they will offer to fix it for a fee since they check your computer for warranty. The will offer a one time fixe of $150, 3 year warranty of $300, 5 yrs for $600 or 7yrs for $750. They will get you to pay them by purchasing a iTunes gift card that they then scoop out of your email. They are very quick and seem extremely authentic.

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