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Apple Support- IMPOSTER

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Apple Support- IMPOSTER Reports & Reviews (15)

- Cypress, TX, USA
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The Scam called and provided me with a case number of 853492709 advising my Mac Air was compromised. He then advised he could protect all our computers for further hackers. However, I would need to purchase a ITunes card from either Walgreens or Walmart to began with the process. The iTunes card would need to total $*** at $*** each(total of 5)! This amount would be reimbursed to me at a later date. They even attempted to Face Time us on our new Mac. I'm very interested in learning how my cell number was obtained.

Please note this is a validation of privacy and a awful attempt to scam others money. I have a copy of the email as well which was sent to me before I realized this was a scam.

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- Los Angeles, CA, USA
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Phone call from Apple Support saying that my iCloud Account has been compromised.

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Apple Inc" (408) 606-5775. The message says my iCloud has been breached. Getting at least 6 calls per day for 2 weeks. Have talked to them 3 times politely, saying I have no Apple devices. They say they will take me off the list, but do not. My landline is now virtually worthless.

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- Newport Beach, CA, USA
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scammer calls from the "408-606-5775" number but asks consumer to call back on an "888-649-6444" number, claiming to be "Lisa" from Apple support and asking for icloud account information. It's a robotic recording offering tech support. Called me on my cell phone.

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This began receiving phone calls and multiple messages from caller id 408-606-5775 claiming that there was a problem with my Apple iCloud account. I was instructed to call back so that Tech Support could help troubleshoot and repair the problem. These calls were made to landlines and not a cell phone. I placed the number in my blocked number list but the voicemail is still recorded multiple times a day.

Now I've begun receiving calls from caller id 888-595-0999 claiming to be Microsoft Security Department and they are getting suspicious activity running on your network and computer firewall security has been breached due to foreign activity we recommend to you please do not access your any personal information such as banking shopping or any financial informations on your computer if you want to talk to Microsoft Online technician press 9 to get it fixed or to call back later you can dial 120-972-7477 extension 7 thank you.

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- Dallas, TX, USA
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I googled Apple tech support and called a number I saw in the search engine. A man with an Indian accent answered, and proceeded to ask my problem. He asked me to go to fast support.com to make a connection. I immediately ended the phone call.

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- Los Angeles, CA, USA
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This is to notify you that my wife and I are recent victims of a consumer fraud by an organization misrepresenting Apple Support.  We were charged $*** for a replacement IPhone 6 that was not delivered nor was the charge refunded. 

 

My phone number is ***. My apple id number is: ***   The company misrepresenting itself as Apple Support uses this phone number: ?877-758-8809?.  How can we recover our $***?

 

Here’s what we experienced: On Tuesday, 5-1-2018, my wife reported her Apple IPhone 6 damaged, and needed a replacement or repair, at the Manhattan Beach Apple Store.  However, she was referred to Sprint, our service provider, for assistance.  By phone, Sprint redirected us to a Sprint store in Huntington Park, where technicians on hand could address the problem.  There a technician advised us to re-contact Apple for a replacement because a technical difficulty rendered the phone unrepairable.   

 

Using my IPhone, I then Goggled Apple Support and go the following number: ?877-758-8809?.  A person who identified himself as Manager Mike Thomson of “Apple Support” spoke to us.  The id number he provided was #1005.  The conversation lasted more than an hour, between ?2:30 – 4:00 p.m.?, in the in Huntington Park Sprint Store.  We discussed replacing my wife’s IPhone 6.  He said a fee of $*** was needed to replace the phone and an additional fee of $*** was needed for insurance. 

 

The Manager said my credit card nor a bank account could not be charged from the system they were using.  Instead, he directed us to purchase two Apple Cards to complete the transaction.  I then raced across the street to a nearby 7-Eleven store to purchase two Apple ITunes cards and loaded $*** on each for a total of $***.   The Apple cards were purchased at the 7-eleven store located a ?*** *** *** *** *** ***?.  Details: Receipt #***.  Store #***. Purchased for $***.  Acct #***. Apple ITunes card #*** and Apple ITunes card # ***.

 

After purchasing the cards, I returned to pay. At that point, the manager, who remained on line, informed us that no IPhone 6 phones were available in stock.  Instead he attempted to sell us an IPhone 7 at additional $***.  A long discussion ensure. We declined and requested a refund.  The manager agreed to the refund, saying it will be sent to us in a couple of days.  He did not how it would be refunded, electronically or US Mail. 

 

On Friday, 5-4-2018, I called the number to confirm the refund and method of delivery.  An unknown representative of Apple Support, informed me that a refund was refused because the card had been previously used.    On Saturday, 5-5-2018, I went to the Apple Store in Manhattan Beach for an explanation.  Representatives and the manager there explained to me that we were victims of a scam and consumer fraud. He explained that the number called is not an Apple Support number. Further he directed me to report the incident to my local law enforcement agency LAPD and other consumer fraud agencies.  On 5-8-2018, an Los Angeles Police Department incident report was filed.  The officer on duty labeled this a theft and trickery case, Report #?***?. On 5-9-2018, an official online Apple customer service representative directed me to file report to [email protected]?.

 

*** ** ***  ***  

“Injustice anywhere is a threat to justice everywhere.” Martin Luther King, Jr.

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- Los Angeles, CA, USA
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This is a robocall that tells you that your Apple account has been hacked. It then asks you to press 1 for a support technician. The first time, I pressed 1 and asked for the calls to stop. The second time, I talked to a support technician, who then tried to remotely access my computer. Luckily, I stopped it.

This appears to be an international operation.

I received these calls on:

4/20/18 at 12:03pm (719) 522-4460

4/20/18 at 11:29am (same phone number)

4/20/18 at 10:55am (same phone number)

4/19/18 at 11:06am (480) 366-8477

4/19/18 at 10:01am (907) 257-1900

4/19/18 at 9:09am (205) 909-2570

4/18/18 at 6:58pm (248) 822-0081

4/18/18 at 6:29pm (734) 780-2471

4/18/18 at 5:58pm (508) 903-2800

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- Tomball, TX, USA
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Received 8 calls (so far) within less than 24 hours claiming to be from Apple Support, one of which was from a private/anonymous number. It is an automated voice claiming suspicious activity on the my iCloud account. The message instructed me to press 1 for support, press 2 for stop the calls or to call them back a my convenience and provides a phone number (I'm sure this makes the call sound more legitimate).

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- Prosperity, SC, USA
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Eight phone calls from various California numbers yesterday with the same message: Apple support. Leaving a toll-free number to call. I answered none of them. It's getting aggravating.

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- Torrance, CA, USA
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I've received multiple phone calls that claim to be from Apple Support. They say they identified that people are using my account illegally. They said they could help me remove the illegal usage. Then, they asked me how many Apple devices I own and what type. At this point, they asked me to go to a computer and put in a web site name. I didn't write it down so I can't add it here but it was a ridiculously long name. I didn't enter it because I knew it was a scam. The caller had an Indian accent. He said he was in Cupertino California but had a hard time pronouncing 'Cupertino'. He was in a very loud call center.

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An email saying someone tried to log in to icloud account, and I should change my password. When I went to.the change page, it asked for my ss#, which made me suspicious, and I didn't do it.

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- Culver City, CA, USA
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I have received multiple calls saying that my apple cloud id was compromised. When I asked if they were Apple employees or third party, they replied Apple. The man's accent was indian. I requested him to take me off their list.

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Received a phone call (on land line) saying our iCloud account has been hacked: Someone in Mexico has tried five times to access our iCloud account. Please go to a computer so that they can help identify the problem, etc.

The caller ID on our phone read "Apple" with an area code of "415." Which is somewhat local (SF Bay Area).

When I asked him how he got this phone number, he said that anytime we purchase an Apple product that that kind of information is provided. When I accused them of a scam and that I was going to report the number, he hung up.

They were very persistent with the robo-calls. Initially, it is a recording with the option of calling the number provided or pressing "1" to talk to a "support" person.

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Recorded message claiming to be affiliated with "Apple Support" called my wife's iPhone and said there was "suspicious activity" on her iCloud account. It instructed her to "press 1" for more information, which connected her with a live person. They asked if she was in front of her desktop or laptop computer, saying a tablet "wouldn't work" to address the issue. When my wife said she was not, she was given a telephone number to call back when she was in front of her personal computer. The number she was asked to call is: 844-467-8693.

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