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Apple Support Imposter

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Apple Support Imposter Reports & Reviews (19)

- Gibsonia, PA, USA • Oct 05, 2023
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Received a message on my IPad that I was hacked and my IP address was hacked, my internet was hacked, my passwords were at risk and my on line banking was hacked. Please call Apple support immediately to get assistance with this and do not use my iPad for anything else temporarily. I could not delete the pop up message so I called the number to get help. He asked who my internet provider was. I gave him the info. He asked how many devices were on my plan so I gave him that information. Then he asked what my banking institution was and the 800 customer service number so he could reach out to them because he could do that quicker than I could. Which I did not give him. At that point I realized something wasn’t right. He gave me his name and badge ID number for Apple which I’m sure was a lie. When I wouldn’t give him my banking info he said he would run a scan on my iPad and call me back with the report and then said goodbye. Obviously did not hear back. I just don’t want anyone else to get tricked into giving more information than I did.

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I was browsing for specific information on the internet. Suddenly my computer was locked up and five pop-ups appeared on the screen along with a loud, repetitive warning to not turn off the computer or risk malware and identity theft. I had no control of my computer at that point. I called the Apple Support number that was on the screen. A very professional sounding female named Amaira Anders, with an Asian accent, guided me through an hour long “fix” for my problem in which I downloaded three different apps: google, console and teamviewer. I was told to leave the console app running for 24 hours and not to use my phone or the computer. In that hour long phone call, after downloading the apps, I was directed to check my bank accounts for suspicious activity, with the assurance that doing so was now safe, which I did. The scammer did not ask for passwords, I put them in. I was then told that because I could not use my phone, they would have my banks call me and I gave them the bank phone numbers from the back of the cards. We hung up. Less than a minute later I received a call from Huntington bank, the gentleman said there had been two attempts to take a total of $42,000.00 from my bank account and that he had stopped the transactions; afterwards I realized he was not from Huntington bank and was calling from a cell phone. To say I was terrified is an understatement. In the meantime, I texted a family member who is a bank manager and was told it was a scam, to get out of the computer immediately and change passwords. I closed all open windows on the computer, put what I could in the trash and unplugged the computer. I immediately called my two banks and went to the branches to close all of my accounts and open new ones. The scammers didn’t get my money but they now have my full name, address and phone number.

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Scammer said he was with apple support and gained access to my phone and I sent him $302 through Zelle to Vero bank. They used the names Ron Wilson and Jason Clarke and a 2nd phone number of 201-831-1555

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Saying they are from Apple support and to contact them

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Claiming to be Apple Support and need you to connect to their server to fix your device. Different phone number each time they call. They hang up quickly when you start to question. If you call the number back it comes up as not a working number. They are calling a business but seem to think they are calling an individual.

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- Sun Prairie, WI, USA
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On August 11, 2020 I started receiving phone calls from Temperanceville, VA. There were 14 calls between 5:05PM and 7:38PM. The area code and the first three digits were always the same. However, the last four digits changed with each call making blocking the calls impossible. With each call a voicemail was left to call their toll free number (208-262-0000). Eventually I turned off my phone to prevent a further disruption of my evening.

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- Seattle, WA, USA
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Multiple calls a day, all the same 657 area code. I never answer, but it's also a robocaller leaving a message. Even if my phone blocks the call, the voicemail alert pops up. Started Aug 3, 2020.

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- Auburn, NY, USA
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All of these numbers but the first called me, and left voicemails stating that they were Apple support, and to call back at the first number, because my iCloud account had been hacked. The first number is a known scam, but the rest are the actual numbers they called me from. I never answered the call so I didn’t speak with anyone, but I’m sure they would have ask me to pay to fix the issue, and hack my phone/computer.

Just an FYI- Apple support’s actual number is 1-800-MY-IPHONE!

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- San Marcos, TX, USA
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They called four times in less than 24 hours. The forth time they called, I answered, pressed the "1" for customer support and got connected to someone with an Indian accent. I asked to have my number removed immediately. The male on the other end of the line asked, "immediately?". I said, "yes, immediately." He asked, "immediately" again, with sarcasm. I said, "yes, immediately." He said, "If I don't do it immediately, what you gonna do about it?" I said I would call the police and report the number as a scam and hung up.

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- Coupeville, WA, USA
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I was having some issues with my Apple IPhone since the last update and searched the internet for a phone number to call Apple Support. When I called the number The man answered right away and said “Apple Support this is Ben.” I proceeded to tell him about my issue and he said to further assist me he would need to take a look at my phone through an app called Quick Support. I found the app and proceeded to give him access to see my phone. He wasn’t able to take total control and instructed me to go to my settings and click on General and then click on About. When he looked at that he determined that there were some issues with some drivers on my phone and told me I needed to purchase an Apple Card at the store where he would take the pin down from it and then help me further. I wasn’t near a store and told him I wasn’t able to do this. He then asked me if I had an Amazon account and said that I could purchase a Google play gift card and he could take the pin from that which I proceeded to do. When I questioned him about the need to buy a card in order to help me he then told me I would just be sending the money to my own email address and they would transfer the money back into my account when I was done. His explainations were very believable during the call so figureing that this was legitimate I proceeded to buy the card and send it to my email address all the time he was on screen sharing. When I got the email from amazon telling me a gift card was purchased he instructed me to go to Amazon so he could read the pin which I did. After that he then asked me to go to settings on my phone and into about again and scroll down so he could see all the information. He then told me there was more wrong with my phone and that the drivers were corrupt and said the Google Play card pin didn’t work and I would need to go to the store right away to purchase an Apple Card so he could take the pin off that. To which I responded no and I wouldn’t be doing that. I then told him I felt I was being scammed and didn’t trust him any longer I asked him for the case number for the call and he gave me one and his name which was Ben Smith. To this he further tried to explain it was legitimate and they were a member in good standing of the Better Business Bureau. Also I learned today after contacting Amazon that the scammer was able to take the $100 from the card and used it. I felt very suspicious during this whole call and should have listened to my instincts and now I just feel ashamed that I even believed him in the first place. Lesson learned the hard way. These people got away with theft and I hope that they are caught and sent to jail I also hope this warning will help others before it happens to them.

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Ten automated calls today from 'Apple Support' saying 'Your apple device has been compromised. If you wish to speak to Apple Support, Press 1, if you wish to hang up, Press 2'

I pressed 1 and got a foreign sounding voice saying 'Apple Support, how can I help you?'

I asked them to remove our phone number from the list. I did this twice, and each time they just hung up on me.

Annoying.

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- New York, NY, USA
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None of your options were really relevant, but this is the detailed description of what happened. I was on firefox and a pop up menu told me to contact Apple Support because I had a virus. I contacted the number and was duped. They sold me a fraudulent package claiming that it provided me with three years of support and internet protection. They claimed they needed to make sure there were no viruses on the computer, used a screen sharing device only to gather my credit card information, and called me back and said all was fine. By that time I realized I had been scammed, contacted my credit card company, they blocked my card, but by that time they transaction was posted as pending. There was no company name just "computer services listed". I contacted Apple Support who assured me it was a scam. I set up new securities on my computer and hopefully this will be the end of it.

I doubt they will get caught, but hope springs eternal. I won't have to pay, but it irks me that they will get the $249.99 without any consequence.

Contact me at the provided information below if you need additional information.

Thank you.

They provided me with the following number which I'm sure is fraudulent - 1877663-7012, but wanted to include this in the submission.

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I googled apple support to try and find out if I could use my iPhone to locate my sisters iPad that she could not find. Clint said yes. All I had to do is go and by a $50 I tunes gift card and he could use the 16 digit alpha numerical number to get into her iPad. She would have the $50 credit on her iTunes account to purchase anything. Didn’t sound right to me so I looked up 1-800 apple support and they told me it was a scam. The phone number of Clint is 844-711-9555. Hope you can get them off because I almost fell for it. It was apple support right! Not!!!

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- Portland, OR, USA
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ID on phone says Toll Free. Recorded message: "Your iCloud account has been breached so do not perform any on-line activities. Press 1 to connect with Apple Support." The number is not an Apple #. I do not have an iCloud account. There is no offer on the phone-tree of the # to stop further calls. I have had several calls in a single week.

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- Abbeville, SC, USA
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I have received 2 emails about Apple support that don’t make sense and one says I have spent $80.99. Very strange

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- Ardenvoir, WA, USA
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apple support 12 calls this mo 02-2018

i have as of today rec. 12 calls so far this mo if they don,t tell me F---off the demand i pay them $100.00 to stop calling I know these calls are rerouted from another country

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- Rockwall, TX, USA
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Wife had problems with iPad, looked up Apple phone support on web-site and initiated the call. Unfortunately, it was not the official Apple web site. Uncertain, but believe it was "www.app-sup.com". They identified themselves as Alan Thomas, Apple ID: AP14428 and provided his personal phone number 877-277-5078 in case we got disconnected. He requested control of our PC, which we gave. Then proceeded to tell us our iPad was out of warranty. After further discussion we were advised our iPhones were also out of warranty. However, he would increase our warranty coverage for all three units if we paid $199. We unfortunately agreed and started providing credit card information and copies of our driver's license. I noticed he proceeded to the website "www.coinbase.com" and started setting up an account under my ID using the information we provided him. We tested the link with some small charges to make sure it was working. Fortunately, the system was having problems and he wasn't able to get everything quickly added to my profile. Also fortunately, I had alerts set up on several of my other accounts and was notified that a $100 gift card had just been purchased from my account with Amazon and was requested to authorize it before they accepted the order. Alan said that was just a test and said I would be reimbursed. He wanted to work privately without me observing, but I stayed with him watching my screen. While we were waiting for the updates, I noticed he tried opening my TurboTax software which has our social security numbers and other financial info. I was already suspicious, but at this point I pulled the plug on my computer so he could not access anything further. I figured he would call back requesting to be reconnected, but I guess he figured out I was on to him. No one answered when I dialed the call back number he provided. We were on the phone for two hours and I'm not sure what all he was able to obtain, but I was able to cancel my credit card and put a freeze on my credit with the big three credit bureaus. Tried calling "Coinbase" and held on-line for 2 hours before hanging up. Got to figure they are in on the scam as well. I see on the ScamPulse.com report they are loaded with complaints. Not sure who else to notify or what else to do.

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- Albany, NY, USA
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My computer popped up with a call apple 911 because computer infected with adware/malware, do not do anything until you call or you may loose all data. The man who answered named Dev Jones. Says you need to spend $250 for one year firewall, or $350 for lifetime firewall so they can have a Citrix technician fix the computer. they sya they wont charge you for 24 hours, they want you to fill out feedback/receipt online. they call you back in an hour. This is a scam. The man called 7 times the next day, saying he needed my feedback, wghich I refused to give him, I think they need this for their receipt. I told him I had called Apple and they told me he was a sacm. he got angry, asked if I had proof that I spoke with Apple. Said he's going to take me to court for the $350. I had immediately cancelled my credit card. They said the Orchid Group was who would be collecting the $, a UK company, and that I would need to call my credit card to let them know that the charge from UK was to be approved. SCAM!!!

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- Dallas, TX, USA
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While on the internet, my Ipad froze and said IOS had crashed. I called the number for Apple Support on the site and was connected with "Steve Anderson". He told me hackers were trying to get into my devices and for $100 they would give me a lifetime warranty of protection. He told me to buy an ITunes gift card and call him back with the number on the card. Unfortunately, I did. Then I was told that it was taking too long to download the card and that I needed to buy two $50 gift cards and my $100 would be refunded. I finally clued in and called him on the scam - but not until after I lost $100.

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