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ANTIVIRUS TECH SUPPORT

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ANTIVIRUS TECH SUPPORT Reports & Reviews (1)

- Carrollton, TX, USA
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THEY CALL AND ASK FOR ME BY NAME. THEY SAY I HAVE AN ANTIVIRUS SOFTWARE THAT ISN'T UPDATING AND THEY WILL FIX IT FOR ME. I ASKED THEM WHICH ANTIVIRUS WAS HE REFERRING TO AND HE RATTLED OFF A BUNCH OF DIFFERENT NAMES OF ANTIVIRUS SOFTWARE. I ASKED HIM AGAIN, WHICH ONE WAS HE NOTIFIED WASN'T UPDATING SO HE "LOOKED IN HIS NOTES" AND NAMED A SOFTWARE I HAVE NEVER USED. WHEN I CONFRONTED HIM ABOUT THE DECEPTION HE HUNG UP. I CALLED THE NUMBER BACK FROM A FAX LINE AND WHEN THEY ANSWERED, I TOLD THEM I WAS RETURNING A CALL THAT I HAD MISSED. THEY TOLD ME THAT THEY WERE CALLING TO HELP ME UPDATE MY ANTIVIRUS SOFTWARE. I TOLD THEM THAT WOULD BE GREAT AND ASKED THEM IF THEY COULD LOOK UP MY ACCOUNT BY MY PHONE NUMBER. THEY SAID YES AND THAT I NEEDED TO UPDATE MY MCAFEE SOFTWARE. WHEN I TOLD THEM THAT I HAD NEVER BOUGHT MCAFEE BEFORE, THEY HUNG UP.

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