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Annenberg financial solutions Reports & Reviews (1)

- Manchester, NH, USA
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I was contacted by this company in early December 2018 to help me with a personal loan for my bad credit. My case manager, Laura N***, offered me 5 grand if I made 3 monthly payments up front as collateral ($450) to send via *** *** to my supposed lender. They requested another $450 claiming the lender saw my credit and asked for a total of 6 months payments up front. They said my credit score would also increase by 20 points by making this payment. Once this was made it went to their customer service manager named David G***. David then said the lender was requesting an insurance policy of $500 to make sure he would receive his payments. Again made this payment through *** *** assuming I would finally have my loan amount. They kept saying if I wanted to stop they would send my money back in full including the fees from *** ***. David said I again owed another $500 for the insurance to total $1000 of insurance. I made this payment. After weeks of trying to get this loan I thought since it would take 30 days to refund my money I might as well keep trying to get my loan. I then talked to a gentleman named Tyler who said the payments I made were disgusting and I deserved better representation. I felt relieved that I was finally being helped. Tyler gave me 3 options: 1 wait for the 5 grand from another lender that would go through on Jan 7 (three weeks). 2. Make a $350 payment towards a new loan from a new lender for a 10 grand loan and receive it by the next day in my account. Or 3. Request a refund now and wait for it for 30 days in the mail. I went with option 2 as I was months behind on payments to multiple bills including rent. The next day I received a call from Tyler that he was working on getting my loan finalized. This was Christmas Eve. After this day I spent the next 3 weeks calling 50 times a day to contact Tyler wondering where my money was. I contacted Laura's extension as well and she said I called too much and she would block my number and hung up on me. One day I actually have a conversation with Laura and gave me an actual update. She said my refund was being processed and would be sent out at the end of January. During the last week of January I call and spoke with David and he said he couldn't access my account because it's with Tyler and he's on vacation. I told him I just want a tracking number and amount for my check. He says Tyler will be in on Monday (Feb 11) speak with him then. He then hangs up on me. Today is the 11th and their phone lines are disconnected. I'm out $3300 and no answers. This ultimately seems to be a scam and I hope I can get help from the JAG officers in the Army to get my money back. I still have the contract I signed as the well as the receipts from *** *** and where the payments went/who they went to

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