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[email protected] Reports & Reviews (1)

I guess your way of doing business is trying to shut up inquisitive customers that want answers YOU promise to get but when the questions keep coming, a refund is issued and the account is closed. Not per the customer but by you or your consultants. I have 4 text messages from you, the first one states and I quote “Hi, it’s Andy your background record account manager, if your background report is missing anything please text or email me [email protected] THAT text was from (302) 597-9153. To which my response was, and again I quote “Hello Andy, I am also looking to see if he owns a paint or body shop. I had something shipped there MANY months back and I keep getting the run around. Not answering the phone, saying it will be shipped by such a date but hasn’t yet.” Then I sent another text exactly ONE minute later saying “also how often are your records updated & exactly how accurate are they?”

To which I get a response from you (assuming because you’re the account manager) but this time its from a different phone number (302) 367-7154 “My manager Brian will personally handle this. I’ll ensure this issue gets resolved, please expect an email within the next hour.” Now again this time I responded immediately saying “Why is this a different number? Also are there any pictures of him? I did a background check on him and his wife before but it lead nowhere.” NO RESPONSE FROM YOU TO THOSE QUESTIONS OR FROM THE 2ND NUMBER YOU TEXTED FROM.

NOW ABOUT 20 or so minutes goes by, I was doing a live chat with someone (which I saved and printed) and STILL NOT ONE OF MY QUESTIONS have been answered by you or your manager Brian. I get this in a text from yet ANOTHER number (302) 367-7159 and this is a doozy too! This response, and I quote “This is a confirmation that your refund has been successfully processed and should appear back to your original card within 2-3 business days. Thank you.

I NEVER ASKED FOR A REFUND!! I also received an email from you yourself stating that my account has been closed (AGAIN I never asked for that either!) BUT THE QUESTIONS I DID ASK WERE NEVER ANSWERED! So my response to this final text was, and I quote “So then I take it you’re either giving, making up or SELLING the wrong information to people or you just don’t have a clue.”

Again, NO RESPONSE!! But of course when I first signed up I received a pleasant email from you:

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