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American Homes 4 Rent Reports & Reviews (2)

Victim Location 32808
Total money lost $3,100
Type of a scam Rental

My husband and I were looking for a new house and we found many of them but one caught our eye on 310 view ct in Apopka Florida. I got in touch with the “owner” of the house by the name of Eric fredrickson how sent me over to the house and gave me the code to the lock box to go into the house and look around. The house was amazing and we loved it. We were needing to be out of our current home soon so I told him that I wanted it. I sent over the $100 application fee and filled it out to send to him. He then said that he had other people looking into the house so to secure we needed to put down deposit of $1500 and first rent $1500. So we got the house and very happy we moved our things in. Well I was showing a friend the back yard and as I was walking to the side of the house I noticed a small sticker that said “fraud alert” and that the home belongs to American homes for rent. I thought to myself well that’s odd why would this sticker be on the back of the house where no one can see it. So I called the number and sure enough the agent said what sunk my heart that I had been scammed. So I called the police and they came out the next morning as well as an agent from American homes 4rent. The agent mentioned to us that they have many homes that are housing people who had gotten scammed. And that we should just sit tight because we might be there for a while and won’t even have to pay rent! Well I wanted to do the right thing and I called American homes 4 rent to see if we could just apply for the home and not have to worry. Well the agent malenie that I talked to was very nasty to me saying that if two people staying in the home does not make 3times the rent which turned out to be $2295 that we could not stay. Now with the three people that would staying in the house, we would make that much but not just with two. So she went on to say that it’s not their problem that I was scammed and that I needed to move out as soon as possible or she would send a deputy out to give us a notice. We stay for about a week trying to get everything packed back up and moved out and no deputy ever came but I did find out that she still rented the house to someone else without knowing if we were still in the home or not. I called back the guy eric fredrickson and tried to get my money back but he said in order to get it back that I would need to send him $200 more. Of course I said no and he hung up and would never answer the phone again.

Victim Location 30253
Type of a scam Rental

I have unsuccessfully attempted to get information from American Homes 4 Rent in Georgia and via the website several times over the last two years. Last year I found a potential rental home listed on their website. I watched this home for about two weeks when it suddenly disappeared but reappeared at a higher rental price than it had been listed at before. After the property reappeared, I contacted this "company" but was advised that this particular home was leased and I should view other comparable properties on their website. Shortly thereafter, I applied for another home. With the assistance of a realtor I encountered during this process, I was finally given a call back from the local leasing agent in Atlanta, Ga. Yet, when the leasing agent contacted me she stated I was approved for a home I never applied for. I informed the leasing agent this particular property (now 2nd home) was not the one I applied for, she then stated the property I did apply for was already taken off the market because it had been leased. The next day the leasing agent called me to inform me the 1st property, I was originally applied for, was available and I was approved to rent this home. Throughout this process I was provided with countless contradictions, such as a property had no pending applications, then within the same day an application or two was pending.

This year I attempted to give this "company" another opportunity. I stumbled upon a home in an area I am interested in relocating to, but when I arrived and called the number listed for AH4R to access the lock-box code for self-viewing, I was redirected to a sales representative. This representative informed me the property was taken but that there were several other properties in this city. He asked for determining factors such as how much rent I wanted to pay, how many bedrooms I required, and the preferred locations. This young man then informed me he could give me access to view another property in close proximity to the one that had already been leased. He also stated he could send information about additional properties as well. I was sent a text message with the access code to enter the home and another text with information for another property. The same night I attempted to locate the home on the website to submit an application. However, the home was listed as unavailable-although I was told by the sales representative the home was available and had no pending applications. I again contacted the local number, yet as before was rerouted to a call center. I spoke with a representative who walked me through creating an account. After creating the account I attempted to proceed to the application process but was given an error message. At this time I was still on the phone with the representative and was told that she would create a ticket to send to technical support. She stated I should receive an email once the issue was resolved and I could apply to the home after receiving the email. The next day I still had not received an email so I contacted the "company" again. I spoke to yet another representative who advised he would forward my information to the local property management office and stated someone would contact me shortly. He also provided the name of the leasing agent and number to her office and advised me to call if I did not get a timely response. I did not wait for a return call, I contacted the local office in Atlanta only to reach the same recorded answering system. I left a message for the leasing agent and sent several emails to the representative who informed me I would get an email from technical support. I was eventually sent the “rental application” via text message after I completed a survey about the property. I assume this came as a result of contacting the representative who supposedly was communicating with technical support about the problem.

After spending most of my day waiting for technical support to "resolve" the "issue" or a phone call from the local leasing agent, I finally received an email from the leasing agent stating the property I was interested in was now leased (although it just appeared on Zillow and Trulia 3 days prior and being told by the sales representative who sent the access code that it was available with no pending applications).

During both last year's and this recent situation:

* I was redirected to representative after representative each time I called to inquire about a property or my pending application. Each one provided conflicting information.

* The homes mysteriously disappeared from the site, only to reappear later (at least for the home last year, waiting to see if the one I viewed on 2/28/16 will reappear on the website).

* Contacted the same local office and was given the exact same property manager's information, who would not answer phone calls and whose voicemail box became full after two phone calls and an email about the property.

It is my belief that this "company" attempts to get as many application fees as possible, for as long as possible. I believe this "company" provides fraudulent information to applicants such as telling them a property is unavailable, has pending applications, and even takes the property off the market only to put it back on to repeat the same behavior. This property was listed on sites like Zillow and Hotpads on 2/25/2016. I believe this property will disappear only to reappear for more than the listed price of $1295. I also believe this "company’s" properties "may" be wired with hidden cameras and their website tracks viewers information.

Finally, I hope someone from BBB reads this information and conducts an investigation in effort to help other consumers. Although, I have learned a very valuable lesson, I do not want others to receive this same treatment and hassle.

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