Amazon Customer Service Reports & Reviews (8)
Type of a scam Phishing
My husband went online to find a way to cancel his Amazon Prime account. He accessed a website that advertised assistance with Prime accounts and called the phone number from the site (207-517-9421). A man answered stating he was from Amazon Customer Service and began asking him information about his account. My husband was working from his iPhone and was having a problem trying to keep up with the steps the person was asking him to do, so he handed me the phone and I took over the call. I could hear other calls going on in the background, with other callers being asked/told the same information I was being given, so it sounded like a call center. Every voice I heard had what sounded like an Indian accent and there were some non-English discussions going on in the background as well. I asked and the rep confirmed several times throughout the call that he was part of Amazon Customer Service. At one point the rep said he was having problems hearing the call and asked if he could switch the call to another line. He called me back from what he said was his personal work line (850-389-9560). The support person requested a lot of information very quickly, including email and bank account information tied to the Prime account. The Amazon Prime account is my husbands but tied to my email and our joint debit card. He does not have the bank app on his cell phone, so I was now trying to quickly work between my phone and his to cover the info requested - NOT thinking about why any of this was needed to simply cancel the Prime membership. When I did finally ask why it was required, the "Amazon customer service rep" said it was for security - to verify account ownership. As I was having problems keeping up with the quick requests and getting more confused, he asked me to download/install AnyDesk on both my husband’s phone and mine so he could assist. Although I questioned why, I stupidly did it. He had me run through the creation of Zelle accounts to transfer a "token" amount of money (multiple tries, various amounts) from my checking account to these Zelle accounts (not successful, bank eventually locked my account). The first Zelle account was directed to a gmail address ([email protected]), the second to a number they provided (401-318-0728) He also had me create multiple Goggle/Goggle Pay accounts (able to transfer $1 between my and husbands account). He requested a photo of my debit card, which I refused to do. I was now freaking out due to the transfers we tried and was still being asked to do. I was told the money transfers were going to come through so had to continue working with them to now cancel them. A little late on my part, but now thoroughly alarmed, I said they had better ensure the transfers did not occur and that I was going to call the police. I was then turned over to a "supervisor" to help cancel the transfers. He pointed out the rejected transfers but said some were still pending. He then asked me to go to the closest Walmart to get cards to cover the pending transfer amounts, which I refused to do. He also demanded a photo of my debit card again, which I said I was not going to do and that they had better ensure my money was not touched. He became extremely agitated making obscene and threatening comments to both me and my husband when he stepped in. We ended the call.
Type of a scam Identity Theft
Type of a scam Other
Total money lost $499
Type of a scam Online Purchase
Type of a scam Phishing
Scammer's address OK, USA
Victim Location OK 74871, USA
Type of a scam Other
I have had other similar calls, had a few claiming to be customs agents of suspected packages to have illegal drugs packaged with my package.
Have had a magnitude of loan offers, medical insurance offers, car insurance offers, extended car warranty offers, the list goes on.
Type of a scam Credit Cards
To verify, they wanted me to go to an Amazon store or Walmart to personally verify. I was to go to the store, call them from the parking lot and they would give me further instructions.
They verified info that was in my Amazon account and credit card account attatched to it.
I already spoke with the credit card company and alerted them.
They now have my email.......
Victim Location TX 78746, USA
Total money lost $200
Type of a scam Tech Support
Amazon Customer Service Contacts
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