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Alpin Chalet

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Alpin Chalet Reports & Reviews (1)

Victim Location 10580
Total money lost $1,680
Type of a scam Travel/Vacations

I browsed the website www.alpinchalet.net to rent an apartment in Saas Fee (Switzerland) last October. I wrote on their website through their messaging system and was reached by somebody by email. When asked them to give me a phone number they said they don't want to give it as they very busy and prefer emails.

This is what I was offered by email.

Thank you for your enquiry with us !

The home you enquired about (https://www.alpinchalet.net/properties/apartment-hilma-2/) is currently available from 09-02-2020 until 15-02-2020 for € 2100 (rental rate) + € 1000 (refundable damage deposit).

The other property you enquired about is not available for these dates.

Booking terms:

To book the property you need to fill in the booking form (rental contract) and pay 50% of the total rent. The balance must be paid by the same method 8 weeks in advance before entrance.

We have a special offer for you:

If you decide to pay the entire amount at the moment of reservation a 10% discount will apply. In this case you will have to pay € 1890 (rental rate) + € 1000 (refundable damage deposit), instead of € 2100 (rental rate) + € 1000 (refundable damage deposit).

This offer also includes:

-Free cleaning service.

-Free transfer from the airport to the property and back to the airport after you leave.

-Free luggage service on departure day (we meet you and your group at the property and take your luggage.It will be brought to you directly to the airport so you can still visit the city after the check-out).

The security deposit will be returned in full or as appropriate, IN CASH or via bank transfer, on your departure day after the inspection of the property is finished.

In case of any cancellation made until 14 days before the check-in date, the whole amount will be refunded.

Our homes are professionally cleaned prior to your arrival, and come with 5* linen, towels and luxury toiletries. Free wifi and an iPhone free to use during your stay and packed with information about the local area are also included.

Please note that although we are happy to extend this offer, prices can change and so this offer is only valid for 48 hours.

I look forward to any thoughts and questions you may have.

Kind regards,

Martin Schlatter

Property Manager

When trying to confirm some details a few weeks later and after paying a 50% deposit I was never able to reach them again. They changed their website from.net to .org. I wrote to them multiple times but no answers. I also found out that their pictures are probably stolen and the local tourist office confirmed to me that there is no such apartment Hilma in Saas Fee. Coincidence I can access their website from the US but this website is not reachable from Switzerland.

Their charge came on my credit card from Google Services. They probably change from .net to .org not to have any negative or fraudulent. tracking history.

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