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my phone screen was cracked and i needed to find a way to save my pictures when i otherwise couldn’t access the screen. looking through different websites i saw one with download options for an advertised product that could retrieve the photos. what they didn’t specify was the compatibility of the devices it would work with. mine was not one of them and so since it didn’t work and it hadn’t advertised the compatibility i requested my money back which has led into an argument with their support demanding proof and rejecting my claim. they are denying i downloaded the product from the website i gave them and are putting words in my mouth about what the problem initially was.

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