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Ad desk Reports & Reviews (1)

• Jul 19, 2022

Victim Location 53218
Total money lost $15,000
Type of a scam Tech Support

On Wednesday July 13 about 10am, a Pop-up appears on laptop saying that my computer had been hacked. The laptop was frozen and I was unable to move the cursor or otherwise use the laptop. The message on the screen stated that Malware was likely to have been installed. It went on to state that the computer should not be shut down and to call 844-523-0101.

I called the number listed above and I was connected with Samuel Matthews of Ad Desk, employee ID AS240-817. I explained to Samuel what had happened on my laptop and he assisted in troubleshooting. It took several minutes of troubleshooting but Samuel was able to determine what had happened. Samuel stated that my laptop had been hacked as well as well as my phone and bank accounts. Samuel stated that a charge for $15,600 was made at 4:30 AM and the charge was made in China. I explained to Samuel that I did not make that purchase nor did I give permission to purchase or use funds from my accounts. Samuel explained that since my phone was hacked he would assist in making a secured phone call to my bank to report the fraud. I did not have the number to Educators Credit Union’s fraud department and I looked it up online. I gave the number to Samuel and he made the phone call to Educator’s fraud department while I was on hold.

The phone was answered by a gentleman who stated that his name was Brian Morrison and that he worked for Educators Credit Union’s fraud department. Phone # 256-778-6892 from Hartselle AL. As part of the identity verification, Brian asked my full name, address, and date of birth which I answered.

Brian was then able to provide more detail about the $15,600 purchase on my account. Brian stated that at 4:30 AM today (7/13/22) child pornography was purchased in China. Brian also stated that a phone call from the bank was made to my cell phone to authorize the large purchase. Brian stated that the number one for authorization had been given by me via the phone call. I explain to Brian that I did not get a phone call at that time of the morning (verified by checking my phone’s call log). Brian explained that the verification also had to be done on the banks end as well. Brian explained that internal investigation would also be done to determine additional information. Brian stated that I should not talk to anyone from the bank if questions had been asked. Brian then stated that he needed to talk to the supervisor to determine the next steps and put me on hold.

Brian returned to the phone line and explained that he had spoken with his supervisor. According to Brian, I needed to withdraw $15,000 out of my bank account immediately in order to avoid the $15,600 purchase to go through my bank account. Brian explained that the money would be put into a secure government account and then the funds would be used to open a new bank account in 2 to 3 days. Brian reiterated the need for speediness so that the transaction did not go through.

Brian explained that I need to go to the bank now and withdraw the money. Brian explained that I should not let anyone know that I am on the phone with him while I am withdrawing the money. I then went into the bank to take out the money. The teller at the window did not ask what the money was for or have any questions besides asking my profession.

I returned to my car and spoke with Brian once again. Brian then told me I needed to go to a bitcoin machine at Puff N Up smoke shop at 6900 West Capitol Dr. in Milwaukee Wisconsin. Brian was in constant phone communication and provides step-by-step instructions until the payment is completed. Brian then provided a QR code associated with the cryptocurrency wallet for me to use during the transaction. Brian directed me to a physical cryptocurrency ATM to insert their money, purchase cryptocurrency, and use the provided QR code to auto-populate the recipient address.

Once that was complete, Brian directed me to go to my bank and take out another $1500 so that it could be used to purchase secure cards for me to keep on my person. When I asked why I would buy a card and not just to keep money on my person, Brian stated that it had to be done this way in order to stop the original transaction from going through. Again, I followed Brian’s directions. I went to Walmart to purchase three $500 gift cards. The staff at Walmart refused to sell me the cards stating that this is a scam. It was at this point, I realized that I had been scammed $15,000 and I no longer answered any phone calls or had any additional contact with Brian. Brian did call 6 times after that and 2 times on the 14th but he did not leave voicemail.

On 7/14/22, I notified Educators credit Union fraud department directly. I am working with Warren J at the bank.

On 7/15/22, I filed a complaint with IC3.

On 7/18/22, a report to Milwaukee Police Department. Report # XX-XXX-XXXX. Contact officer XXXXXXXXXXXX at 414-XXX-XXXX.

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