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(888) 410-8570

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(888) 410-8570 Reports & Reviews (1)

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A letter was sent to my 77 year old mother house saying "Final Notice" Immediate Response Requested. That her home warranty was expiring. My mother is a Senior Citizen and has mild dementia. She was fearful that she needed to act quickly and believed she used this company for the past 20 years.When I called someone named Henna answered and told me the coverage had lapsed but I could still renew for the next year. I asked her if we ever made a claim. She said no. I asked her when the last time we were a client she said in 1984 when my Mom and Dad bought the house and that the coverage had lapsed and would I like to renew. I asked if the policy was an annual policy and she said yes. Then I asked again to clarify that the house had a home warranty for one year back in 1984 and it lapsed in 1985 and she wanted me to renew?? I said I thought her explanation was confusing and predatory and that I was going to file a complaint with the Better Business Bureau and she said that her company has an A+ rating and that the best thing to do was to hang up.

Anyway its clear to me this company is targeted people who spent decades in the same home and trying to confuse them. I have attached the letter from the company that my Mom received and redacted her personal information. There was no return address available just the phone number 888-410-8570

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