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(877) 478-8625

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(877) 478-8625 Reports & Reviews (1)

- Richmond, VA, USA

I received a call at 6:56 from 8774788625 which appeared to be the toll free number for SLV Federal bank. The call was related to

suspicious activity on my account, and the representative asked me to confirm two transactions, both originating in Aurora Colorado,

for about $250 and $50 respectively. After I confirmed they were both incorrect, he asked me if I had gotten the text alert earlier

today notifying me of the fraudulent activity. I told him I hadn't. He then said he was going to send over a sample fraud alert that I

would need to opt back in to. The message said "SanLuisValleyFederal Fraud Alert: Did you attempt transaction on debit card ending

in 1278 at KING SOOPERS for $1,602.20? Reply YES or NO". He assured me that this was a test transaction and to reply YES would

opt me back in to text alerts. Before replying yes, I tried to log into my bank account online and saw that there was a hold preventing

me from viewing my account, which I took to mean the call was legitimate. I replied YES to the text. After staying on the line the caller

told me that they would like to open a police investigation into my account and track the log in attempts, but to do so they would

need my log in information. I gave them my username but refused to give them my password. They tried to assure me that I could

verify this was a real call because of the number. This is when I grew suspicious and hung up shortly after. I reset my bank account

password and was able to log in, only to see that the 1602.20 charge had been approved. I am trying to get the charge disputed, but

my bank does not have anyone to answer the phones past 5:00.

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