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(877) 412-1665

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(877) 412-1665 Reports & Reviews (1)

- Los Angeles, CA, USA
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My Samsung 4-Door Flex Refrigerator stopped cooling off 3 weeks ago. I took out supposedly frozen meat and it was soft. I contacted a local appliance repair service and he diagnosed that my compressor is 180 degrees hot and the condenser was dirty. So he vacuumed and cleaned that. He also said that maybe the compressor will stabilize the following day after he cleaned condenser. It did not. I paid $189 for this service. While the repairman was checking my fridge, I contacted Samsung as well. They advised me to do some troubleshooting and check the fridge the following day. Same result. The temperature was 51 degrees in the freezer and 45 in the fridge. I have been contacting Samsung since then and they seem to give me the runaround. I complained about the quality of their product, why it lasted only 5 years. They insisted it's out of warranty but the compressor has a 10 years warranty. They directed me to a contract repair service, Service Quick. I paid $400 for diagnose, tool, service. The first technician came 5/12 with a fan. I told him it's the compressor and that I have mentioned that many times to Samsung and that it was diagnosed by another company and that it was the compressor problem. He called his office to order the "parts" and left without doing anything. I was rescheduled for another technician to come Friday, 5/19. He came, opened the back of the fridge, did something and closed it in less than an hour. He said there was something clogging the fridge and that cold air would start coming in. Give it time, and maybe the ice maker would also work. Two hours later, it's 73 degrees in freezer and 68 in fridge. Obviously not working. I immediately called their company at 877-412-1665. Spoke to a Kevin and complained. He said they have not received report from the last technician and will look into it. Called again this morning to find out if my issue will be resolved. So far, I have not heard from them. By the way, the ice maker stopped working the second year after I bought it. They repaired it and it broke down again. They replaced the unit 2-3 times and it still broke down. I gave up on that issue. That Friday, I checked the reviews for Service Quick and found out that there were over 90 bad reviews on ScamPulse.com about this company and some have called them a scam. Why Samsung continues to use them, I don't know. Samsung and Service Quick should be held liable for bad product (not long lasting) and terrible service repair. It doesn't matter if it's out of warranty, they should provide a coherent and reliable advice and repair service. Their outsourced customer support is terrible too, had to call several times to speak to an intelligent person. They are as bad as ServiceQuick. I was also told that the only time I would be reimbursed for food spoilage is that if they have done service on my fridge. That's one of the reason why I accepted and paid for Service Quick's service. The last technician said I should wait a week before filing for reimbursement

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