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(347) 481-1094

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(347) 481-1094 Reports & Reviews (1)

I made a purchase at Gallery 42 in August of 2023.and since I dont live in SC I asked to have the purchase shipped to my home state. Two hours after the purchase I called to cancel my order and return my items before they were to be shipped out the next day. Upon calling their phone number it says its out of service. I immediately got a text from that phone number asking my reason for my call. I explained I wanted to return my purchase, I couldnt afford it. The person responding on the text we went back and forth texting (which I saved.) They said they would look into it but never did. This went on for days, me calling and leaving messages. My order arrived a week later. There was a phone number on it belonging to one of the guys(Tom) I bought my cream from. at Gallery 42. He said the legal dept would get a hold of me but they didnt. I text Tom ( whose number I got from the box) he too ignored my text(which I saved) until finally he said call Chris. Tom text me Chris' number. Chris is the main guy at the gallery who sold me a facial device. I called Chris and he actually spoke to me. He asked that I give him 24 hours to look into what he could do about returning my products. Its been 36 hours and nothing. I've called him again and text but nothing. I just want to ship back my unopened purchase and get my money credited on my credit card. Nothing was a final sale and Chris even said if I'm not happy with the results to return it when I come to back to Charleston. I am ANGRY that they are making this a big deal.There is so much sketchy info in the text back and forth with Tom..Sounds like they are selling boot legged products so I cant return it...They compared their store to a Best Buy...such bologna...do the right thing like most merchants and accept the return. I have my receipts, exchanged text and pictures of the bar codes of my products prior to boxing them up for shipping from Gallery 42 to Michigan. The shipped box remains unopened. Please help me to get my money back and return these products. Thank-you

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