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Rowangirl.com

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Rowangirl.com Reports & Reviews (1)

- Berkeley, CA, USA

I ordered a dress online from https://rowangirl.com/ based on a Facebook ad. The dress came a month later and it was absolutely terrible quality and didn't look like the picture on the Facebook ad at all. I immediately go onto the website to try and return it. They direct you to an email to try and return it. The person at the other end of the email takes many days to get back to you and refuses to actually let you return it. Instead, they offer you discounts on your next purchase. I went back and forward for MONTHS via email until I finally got an address from them. I had to pay $40 (almost the cost of the product, but I just wanted it out) to ship it back. I tracked the package for months but it was just sitting in Chinese customs. A few days ago I found the package back at my door. Clearly they gave me the wrong address because they never planned on processing my refund. I just don't want this to happen to other people. See attached for my email correspondence.

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